FAQs
What are the key responsibilities of the Aftersales Manager?
The key responsibilities include meeting performance indicators for service and parts, increasing efficiency, enhancing customer satisfaction, managing costs and budgets, and ensuring proper warranty procedures.
What experience is required for the Aftersales Manager position?
Previous experience in a managerial role in a customer-oriented department, as well as experience in a target-driven role, is required.
How important is customer satisfaction in this role?
Customer satisfaction is crucial, and the Aftersales Manager is responsible for taking actions to sustain, retain, and enhance levels of satisfaction while ensuring profitability.
Are there specific qualifications or knowledge necessary for this position?
Yes, an understanding of marketing processes, vehicle and consumer legislation, trade practices, and FCA regulations is important.
What are the opportunities for professional growth in this role?
The role provides freedom to build a team and develop a customer-focused environment, allowing for personal and professional growth within the company.
What rewards and benefits does the company offer for this position?
Rewards include 33 days of annual leave, retail discounts, gym discounts, flexible pension schemes, family-friendly policies, and a wellbeing program, among others.
Is there a focus on teamwork in this position?
Yes, the Aftersales Manager will work closely with their team to set clear targets and develop a collaborative customer-focused environment.
What is the company's approach to recognizing employee achievements?
The company has an internal colleague recognition system in place to celebrate achievements and contributions of employees.
Are there any opportunities for community involvement in this role?
Yes, the company offers a community volunteering day as part of its initiatives for employee engagement.
Does this position involve any financial responsibilities?
Yes, the Aftersales Manager is responsible for developing and monitoring budgets as well as maintaining rigorous control of costs and stock.