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Aftersales Manager

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Sytner Group

12d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Edinburgh

AI generated summary

  • You need prior experience in a similar motor industry role, strong technical knowledge, and excellent leadership skills to thrive in a high-pressure environment.
  • You will lead your team to achieve top results in aftersales, enhance customer experience, maximize sales and profits, manage accounts, and ensure high service quality for customers.

Requirements

  • Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that will develop and drive your Team forward.

Responsibilities

  • Lead from the front and inspire your Team to produce only the very best results across all aspects of the Aftersales Departments.
  • Deliver an outstanding Customer experience and drive CSI results into upper quartile positions.
  • Maximise Sales, gross profit and drive all financial results in both Service and Parts operations.
  • Be fluent in all aspects of your Accounts and Sales ledger Accounts.
  • Ensure we provide our customers with the highest possible levels of service.

FAQs

What is the job title for this position?

The job title is Aftersales Manager.

What type of experience is required for this role?

Previous experience in a similar role within the motor industry is essential.

What are the key responsibilities of the Aftersales Manager?

The key responsibilities include leading the team, delivering outstanding customer experience, driving CSI results, maximizing sales and profit, and managing accounts and sales ledger.

Is this a full-time or part-time position?

This is a full-time role.

Will the Aftersales Manager be required to work weekends?

Yes, the role typically includes weekends to ensure high levels of customer service.

What kind of benefits does Sytner offer for this position?

Sytner offers an enhanced holiday entitlement, industry-leading maternity, paternity and adoption pay, career development opportunities, high street discounts, gym memberships, and more.

How does Sytner support employee development?

Sytner is committed to continuous improvement and building an environment where employees feel valued, with an emphasis on developing talent and building careers.

Does Sytner have a commitment to diversity and inclusion?

Yes, Sytner is committed to creating an equitable environment and welcomes applications from individuals of diverse backgrounds.

Where is the job location for the Aftersales Manager?

The job is located at Fort Kinnaird, Edinburgh, United Kingdom.

How can applicants apply for the Aftersales Manager position?

Applicants can submit their applications through the '[Apply Now]' link provided in the job announcement.

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Sytner Group

The UK's largest dealer group. Named 2019 Top UK Retailer to Work For by Glassdoor.

Automotive
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

We are the UK’s largest dealership representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special.