FAQs
What is the job title for this position?
The job title is Agent 3rd Level Backoffice (m/w/d).
Where is the job location?
The job is located in Geroldswil, Switzerland.
What type of employment is being offered?
A full-time position is being offered.
What are the main responsibilities of the position?
The main responsibilities include providing telephone inbound support for external and internal inquiries, processing orders using SAP CRM, handling customer emails regarding repairs and complaints, coordinating product-specific support with internal interfaces and suppliers, and creating offers and coordinating device changes for customers.
What qualifications are required for this job?
A commercial basic training or equivalent, or 1-2 years of experience in a similar role (preferably in customer service) is required.
Are there specific language requirements for this position?
Yes, very good German and English skills in both spoken and written form are required, while Italian language skills are considered an advantage.
What are the working hours for this position?
The working hours are regulated between 7:30 AM and 5:00 PM, with no evening or weekend shifts.
Is there support for training and onboarding in this role?
Yes, there will be support and onboarding into the future area of responsibility provided by a motivated, experienced team.
Are there opportunities for career development within the company?
Yes, there are opportunities for further development within the company.
Where can I find more information about the company and job position?
More information can be found on the company’s website at bsh-group.com/ch/de/karriere.