Logo of Huzzle

Agent, CO Outbound RCI

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Caloocan

AI generated summary

  • You must be fluent in English, have 3 years of outbound sales experience, a minimum of a 2-year college degree, strong communication skills, and computer proficiency with 35 WPM and 90% accuracy.
  • You will evaluate guest needs, provide sales recommendations, service reservations, ensure efficient inquiries, capture pertinent information, and collaborate with departments for accurate information.

Requirements

  • Fluent English communication skills
  • 3 years of Outbound Sales phone experience
  • Minimum 2 years College Degree preferred
  • Ability to use sound judgment and qualifying questions to effectively maneuver through the sales booking process
  • Apply effective sales technique to address all guest concerns and secure the sale on one call
  • Must consistently demonstrate effectiveness in building relationships and discovering what motivates the guest to buy
  • Ability to relate to guests and respond to the guests concerns and desires
  • Ability to bridge across the sales process by using key sales techniques
  • Ability to use clear professional and precise communication with the guests about all details of their vacation according to brand standards
  • Ability to display the highest degree of personal integrity and take responsibility for personal and professional growth
  • Must adhere to assigned schedule and all applicable CVP/Consumer Outreach objectives and goals
  • Computer knowledge and skills required
  • 35 WPM with 90% Accuracy

Responsibilities

  • Effectively evaluate guest needs and identify products that best fit the guest’s needs providing sales recommendations for our products on all sales calls and correctly creating accurate reservations
  • Servicing existing reservations according to guest requests and in accordance with existing business rules
  • Providing one call resolution on all calls
  • Responsible for working with other departments to assist guests in securing accurate information and finalizing their reservation
  • Applying customer service standards in all guest interactions as defined by the business
  • Responsible for correctly capturing pertinent information and payments during all interactions with guests
  • Responsible for maintaining brand standards when handling guest inquiries
  • Responsible for ensuring guest inquiries are consistently handled in an efficient manner within set call handling times
  • Performs other duties as required This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by

FAQs

What is the primary responsibility of the Outbound Sales Agent?

The primary responsibility of the Outbound Sales Agent is to support potential new and existing customers in creating their desired vacation experience through effective sales techniques and managing guest reservations.

How many calls are agents expected to manage per day?

Agents are expected to contact up to 150 hot leads per day, focusing on those who have shown genuine interest in making a reservation.

Is this role cold calling?

No, this is not a cold calling role as leads provided have expressed prior genuine interest in making a reservation.

What are some key accountabilities for this position?

Key accountabilities include meeting weekly Pax Booking and Attempt Goals, meeting daily Metric Goals, and displaying the Royal Way at each interaction.

What qualifications are necessary for this position?

Candidates should have fluent English communication skills, at least 3 years of outbound sales phone experience, and a minimum of a 2-year college degree is preferred.

What kind of software skills are required?

Candidates must have the ability to effectively use designated software to manage the database of guest information, along with general computer knowledge and skills.

What type of interaction is expected with guests?

Agents are expected to apply customer service standards, build relationships, relate to guests' concerns and desires, and use clear and precise communication about their vacation details.

Are there specific performance metrics that agents need to meet?

Yes, agents will be held accountable for meeting weekly pax and booking count goals, conversion attempts, and operational and customer service targets each month.

What personal competencies are necessary for success in this role?

Candidates should demonstrate sound judgment, business effectiveness, interpersonal effectiveness in building relationships, and personal effectiveness through integrity and taking responsibility for personal growth.

What is the expected typing speed and accuracy for candidates?

Candidates should be able to type at least 35 words per minute with 90% accuracy.

Journey with us.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

At Royal Caribbean Group, we deliver unforgettable vacations to guests who trust us with life’s greatest moments. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees. Your journey is our journey — chart your own course. Journey with us! Our culture: 

What sets the Group apart is the multicultural environment we create with employees from over 126 countries. We cultivate a workplace where employees feel they can be themselves, are appreciated because of their differences and are empowered to become part of the fabric of the Group. We have been repeatedly recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies. For us, it’s a simple three-word phrase: Make good choices. Our employees have a commitment to compliance, doing the right thing and integrity. Our brands: 

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide. Our promise: 

We deliver the best vacation experiences, responsibly. Every one of our values and actions flows from this promise. To operate the safest ships on the seas. To protect the oceans we sail. To put people and communities first in everything we do.