FAQs
What is the primary responsibility of the Outbound Sales Agent?
The primary responsibility of the Outbound Sales Agent is to support potential new and existing customers in creating their desired vacation experience through effective sales techniques and managing guest reservations.
How many calls are agents expected to manage per day?
Agents are expected to contact up to 150 hot leads per day, focusing on those who have shown genuine interest in making a reservation.
Is this role cold calling?
No, this is not a cold calling role as leads provided have expressed prior genuine interest in making a reservation.
What are some key accountabilities for this position?
Key accountabilities include meeting weekly Pax Booking and Attempt Goals, meeting daily Metric Goals, and displaying the Royal Way at each interaction.
What qualifications are necessary for this position?
Candidates should have fluent English communication skills, at least 3 years of outbound sales phone experience, and a minimum of a 2-year college degree is preferred.
What kind of software skills are required?
Candidates must have the ability to effectively use designated software to manage the database of guest information, along with general computer knowledge and skills.
What type of interaction is expected with guests?
Agents are expected to apply customer service standards, build relationships, relate to guests' concerns and desires, and use clear and precise communication about their vacation details.
Are there specific performance metrics that agents need to meet?
Yes, agents will be held accountable for meeting weekly pax and booking count goals, conversion attempts, and operational and customer service targets each month.
What personal competencies are necessary for success in this role?
Candidates should demonstrate sound judgment, business effectiveness, interpersonal effectiveness in building relationships, and personal effectiveness through integrity and taking responsibility for personal growth.
What is the expected typing speed and accuracy for candidates?
Candidates should be able to type at least 35 words per minute with 90% accuracy.