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Agent soutien fiscal / Tax Support Agent

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Thomson Reuters

2d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Accounting & Tax
  • Montréal
    Remote

AI generated summary

  • You need a degree in taxation or related fields, tax knowledge (T2/T3), customer service experience, strong communication skills, and problem-solving abilities. Flexibility and teamwork are essential.
  • You will provide tax support via phone and email, resolve customer issues, log orders, participate in software testing, write FAQ answers, and report recurring client problems to your supervisor.

Requirements

  • Solides connaissances en fiscalité.
  • Savoir travailler en équipe, et être polyvalent.
  • Grandes capacités d’organisation, et de gestion des priorités.
  • Faire preuve d’efficacité même sous pression.
  • Excellentes capacités à communiquer tant à l'oral et qu'à l'écrit.
  • Proposer des solutions innovantes pour résoudre les problèmes.
  • Adaptabilité professionnelle.
  • Expérience dans le domaine du service à la clientèle, savoir agir avec tact et diplomatie.
  • Avoir le désir de connaître de nouveaux produits et services en fonction des besoins de la clientèle.
  • Expérience pertinente dans le domaine du service à la clientèle.
  • Baccalauréat, ou expérience équivalente.
  • Diplôme universitaire en fiscalité, comptabilité, finance, gestion.
  • Diplôme du cours d'impôt de H&R Block.
  • Intérêt pour la fiscalité.
  • Connaissances en matière d’impôt sur le revenu des entreprises (T2/CO-17) et /ou des fiducies (T3/TP-646).
  • Good knowledge of income tax.
  • Demonstrated ability to work collaboratively and cross-functionally.
  • Strong time management skills and ability to manage multiple priorities.
  • Ability to perform well under pressure.
  • Good communication (verbal & written).
  • Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems.
  • Team player with a flexible attitude and approach.
  • Customer service orientation and experience, with proven success in customer support and relationship management.
  • Willingness to learn additional products and services as needed to meet client demand.
  • Minimum of 1 year of relevant work experience in customer service.
  • Bachelor’s Degree or equivalent experience.
  • University degree in taxation or related field (accounting, finance, administration).
  • H & R Block tax course graduate.
  • Good knowledge of the accounting cycle and/or experience in an accounting office.
  • Interest for taxation.
  • Knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646).

Responsibilities

  • Assurer le soutien à la clientèle en matière de fiscalité par téléphone et courriel, pour notre gamme de logiciels d’impôts pour Professionnels et Consommateurs
  • Faire preuve d’écoute afin de prévenir d’éventuels échanges tendus avec la clientèle.
  • Appliquer les directives et procédures de l’entreprise pour résoudre les problèmes rencontrés habituellement par les clients.
  • Enregistrer les commandes des clients désireux d’acheter nos produits.
  • Participer au contrôle de qualité de nos logiciels.
  • Rédiger des réponses type dans le cadre de foires aux questions (FAQ).
  • Identifier des problèmes récurrents rencontrés par les clients, et en aviser son supérieur.
  • Provide taxation support to clients by telephone and email for our various tax software for Professionals and Consumers
  • Apply active listening skills to diffuse a potentially tense customer interaction.
  • Apply company policy and procedures to resolve routine customer issues.
  • Log orders from customers who would like to purchase our products.
  • Participate in software quality control testing.
  • Write standard answers for frequently asked questions (FAQ).
  • Determine recurrent issues coming from our different clients and inform the supervisor.

FAQs

What position is being offered?

The position being offered is for a Tax Support Agent.

Is this position contract-based?

Yes, this is a contract position.

Is the role fully remote?

Yes, the role is fully remote.

What qualifications are required for the Tax Support Agent role?

A Bachelor's Degree or equivalent experience is required, along with a minimum of 1 year of relevant work experience in customer service.

What skills are essential for this job?

Essential skills include strong knowledge of taxation, good communication skills, problem-solving abilities, teamwork, time management, and customer service orientation.

What languages do candidates need to communicate in?

Candidates should have good communication skills in English and/or French.

What kind of support will the Tax Support Agent provide?

The Tax Support Agent will provide taxation support to clients via telephone and email for various tax software for both professionals and consumers.

Is there any experience preferred for this role?

Yes, preferred experience includes knowledge of the accounting cycle and/or experience in an accounting office, as well as knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646).

Are there opportunities for professional growth within the company?

Yes, there are unlimited career growth opportunities within the company.

What benefits are available for this position?

Benefits include comprehensive benefit plans, flexible vacation, mental health days off, retirement and savings programs, and resources for personal well-being.

Does the company promote diversity and inclusion?

Yes, Thomson Reuters has a globally recognized and award-winning reputation for equality, diversity, and inclusion.

Will there be training provided for new hires?

Yes, training and onboarding will be provided to help new hires become familiar with the products and services.

Are there volunteer opportunities within the company?

Yes, the company offers two paid volunteer days annually and promotes social impact initiatives.

Thomson Reuters

Entertainment & Media
Industry
10,001+
Employees
2008
Founded Year

Mission & Purpose

Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward — tax, law, compliance, government, media. In a disruptive digital age, we help professionals reinvent themselves. Thomson Reuters shares are listed on the Toronto and New York Stock Exchanges (symbol: TRI).