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Agente de Atención al Cliente

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  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Madrid

Requirements

  • Experiencia previa en atención telefónica a clientes
  • Conocimientos de Office y experiencia con CRM
  • Valorable nivel alto de inglés (no se descartará candidatos por el idioma)

Responsibilities

  • Como Agente de Atención al Cliente, serás responsable de la recepción y emisión de llamadas de clientes sobre nuestros productos y servicios
  • la gestión de correos electrónicos
  • la verificación y actualización de datos de clientes en nuestros sistemas
  • la gestión de incidencias
  • el registro de acciones en el CRM de la compañía
  • identificar nuevas necesidades en el cliente y comunicarlas al área comercial

FAQs

What does the position of Agente de Atención al Cliente involve?

The Agente de Atención al Cliente is responsible for receiving and making calls to customers about our products and services, managing emails, verifying and updating customer data in our systems, handling incidents, and recording actions in the company's CRM.

What qualifications are required for this position?

The position requires previous experience in customer phone support, knowledge of Office applications, and experience with CRM systems. A high level of English is valued but not a mandatory requirement.

Is there an opportunity for professional growth in this role?

Yes, there is an opportunity for professional growth. The role offers the chance to identify new customer needs and communicate them to the commercial area, encouraging development and learning within a leading company in its sector.

How can I apply for the Agente de Atención al Cliente position?

Interested candidates can apply by sending their curriculum vitae (CV) to the company and demonstrating their skills and abilities related to the role of Agente de Atención al Cliente.

What kind of work environment does Rentokil Initial offer?

Rentokil Initial offers a dynamic and collaborative work environment where team commitment and professional development are highly valued.

Is knowledge of English a strict requirement for this job?

While a high level of English is considered valuable for this position, candidates will not be eliminated solely based on their language skills.

What type of company is Rentokil Initial?

Rentokil Initial is a world leader in pest control and environmental hygiene services, with a strong presence in 90 countries, serving over half a million customers.

Does Rentokil Initial have a diversity and inclusion policy?

Yes, Rentokil Initial is committed to creating an inclusive space where everyone feels valued and respected, encouraging all individuals to join the team as their authentic selves.

Global leaders in Pest Control, Hygiene, Plants & Scenting services

Retail & Consumer Goods
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Rentokil Initial plc employs 44,500 people across 83 countries - offering the experience and expertise of a multi-national organisation, whilst delivering services with the agility and characteristics of a local business. As world leaders in Pest Control and Hygiene & Well-being services, we deliver services that protect people and enhance lives, to commercial and private customers worldwide. Rentokil Initial plc is listed on the London Stock Exchange (FTSE 50).

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