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AI/ML Product Manager

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  • Job
    Full-time
    Senior & Expert Level
  • Data
    Product
  • London

Requirements

  • Proven experience delivering successful end to end customer facing AI enabled product/product features whilst owning a product roadmap or strategy directly.
  • Strong experience in taking customer and business requirements and translating them into product specifications, whilst challenging the status quo.
  • The ability to write detailed user stories.
  • Experience of collaborating with a team of developers, designers, data scientists and QA and leading them towards defined product goals and building software products from the ground up and producing MVP.
  • Ability to prioritise effectively.
  • Attention to detail.
  • Proven senior stakeholder management experience.
  • Familiarity with using applications such as Figma and Notion for collaboration.
  • A role model for our values:
  • Make it happen
  • Succeed together
  • Be the customer
  • Go beyond

Responsibilities

  • Enabling colleagues in Customer Service teams across the group with the goal of reducing contact resolution time and human interaction by 40% over the coming 12 months. There is a unique opportunity to start from scratch with new contact centre solution tooling.
  • Utilising AI in existing core features such as expense management, thus automating what can be an administrative burden.
  • Over time you will identify and drive forward opportunities across the existing product catalogue as well as new product ideas that will enable the business further and delight our customers.
  • You will work with and be part of a newly established delivery team, ensuring we deliver innovative solutions that realise measurable value. You will manage through influence.
  • You will be working on both internal and external facing systems and liaising with stakeholders at all levels, incl. Product, Data, Operations, and Compliance.
  • Shape the roadmap for our AI strategy, identifying and driving high value initiatives.
  • Translate those high-level roadmaps items into actionable batches of work for the Data Engineering, Design and Engineering teams or any external parties we might call in for implementation of value.
  • Work closely with our Data function, learning about our data, how we use it to today and how we could be using it tomorrow to inform and run models on different technologies to improve experiences across the board.
  • Collaborate with the wider delivery team to transform customer and business requirements into product specifications and UX and UI designs. You will work together on discovery workshops, user research and testing to gather and validate ideas and potential solutions.
  • Work closely with the product and technology leadership team in providing strategic guidance around AI and ML.
  • Oversee key projects, measuring and impacting core KPIs.
  • Form close bonds with and communicate effectively with stakeholders at all levels.
  • Where AI enabled products are customer facing, you will work closely with the Growth team in ensuring the product features are accurately reflected in first class product collateral and relevant market campaigns.
  • Drive efficiency for our colleagues and our customers by automating mundane tasks through the use of AI that evolves with the product.
  • You will help make us better at the things we are already good at and will help us evolve.
  • If not already present (this is my no means a must), develop an understanding of payment technologies, regulatory requirements, and industry trends.

FAQs

What is the job title for this position?

The job title is AI/ML Product Manager.

What kind of experience is required for this role?

Proven experience delivering successful end-to-end customer-facing AI-enabled products or product features while owning a product roadmap or strategy directly is required.

What will be the initial responsibilities of the AI/ML Product Manager?

The initial responsibilities will include enabling customer service colleagues to reduce contact resolution time, utilising AI in existing core features, identifying opportunities across the product catalogue, and working with a newly established delivery team.

What skills are considered essential for this role?

Essential skills include strong experience in translating customer and business requirements into product specifications, the ability to write detailed user stories, collaboration with development teams, effective prioritisation, and attention to detail.

Are there any desirable skills for this position?

Yes, desirable skills include experience in a payment solution business, platform thinking, strong influencing skills, and technical appreciation of software development and APIs.

What benefits does Equals offer to its employees?

Equals offers a competitive salary, 25 days of holiday per year plus your birthday off, opportunities for progression and development, free onsite gym access in London, and interbank currency rates on travel money and international transfers.

What is the company culture like at Equals?

Equals promotes a culture of teamwork, celebrating successes, embracing values, and encouraging diversity and inclusion within the workplace.

Will the Product Manager be required to write code?

No, the Product Manager will not be expected to write code but should have a technical appreciation of software development.

What is the main goal of the AI/ML Product Manager?

The main goal is to drive efficiency for colleagues and customers by automating mundane tasks through the use of AI and delivering innovative solutions that provide measurable value.

Where are the offices located?

Equals has offices in London, Chester, Los Angeles, and across Europe.

Making it simpler for businesses to manage and move money anywhere in the world.

Finance
Industry
201-500
Employees
2007
Founded Year

Mission & Purpose

Equals Money is a company that provides smart financial solutions to businesses and individuals, including payment services, expense management, and multi-currency accounts. They enable seamless international transactions, competitive exchange rates, and efficient financial management tools tailored to their clients' needs. Their ultimate goal is to simplify and streamline financial processes, helping clients save time and money while managing their finances more effectively. Equals Money is committed to delivering transparent, innovative, and reliable financial services that empower their clients to navigate the complexities of global finance with confidence.