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AI Program and Product Manager, Principal

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  • Job
    Expert Level
  • Product
  • $46K - $218.9K
  • Oakland, +2


  • Requires 10-12 years of experience in Product Management, Management Consulting, Technology Strategy or Entrepreneurship, ideally with program or product management, including go-to-market approaches
  • Requires a BA/BS in Business, Finance, Economics, Public Health, or Information Technology, or related, with exposure and familiarity of technical concepts; a graduate degree (e.g. MBA) is highly desirable
  • Experienced with product development/ ownership and guiding the product lifecycle from requirements to prototyping and impact measurement
  • Strong knowledge and/or incredible thirst and velocity to learn AI concepts, methods, tools, and applications from a business lens; a constant learner
  • Excellent communication skills, both written and oral; able to synthesize complex concepts and communicate across multiple functions and levels in the organization
  • Able to collaborate and work cross-functionally in disparate areas ranging from business functions to security, legal, and privacy
  • Facile with program/project management; works quickly, iteratively, and communicates frequently
  • Experienced with numerous communication, collaboration, and visualization tools like Slack, Jira, Tableau, MS Teams, SharePoint, etc.
  • Possesses strong business and financial acumen and can speak in terms of business value
  • Extremely organized and detail oriented; must take pride in end products
  • A resilient and facile problem-solver that can navigate uncharted waters
  • Proactive by nature; seeks and sees opportunities for improvement and acts quickly in a fast-paced and dynamic environment
  • Excellent influence and engagement skills in building alignment and accountability without formal ownership or authority over resources


  • Define: Continually refine stage-gate governance process to ensure visibility and appropriate accountability for all AI-driven projects; Keep in lockstep with compliance, legal, privacy, and security to define and understand guardrails and expand boundaries where appropriate; Understand technology stack and capabilities of platform partners / vendor landscape in this rapidly changing area
  • Filter: Guide / shape the portfolio of enterprise AI use cases to align with corporate objectives and strategies; ensuring business support and willingness to adopt; Assist with ROI calculations / business cases; Play point person within D&A team for interface with legal, compliance, and security and help to resolve any outstanding concerns
  • Track: Understand the status of all active use cases from inception to execution; Partner to scope pilots, define success criteria, ensuring funding; Understand spend against any project-related budgets; Identify and surface / summarize execution risks
  • Communicate: Partner to synthesize status of use cases and results achieved and present to executives; Articulate business case / business value together with business stakeholders; Explain AI to new-to-AI audiences
  • Scale: Partner to help drive the organizational change management needed to infuse AI into operational processes
  • Package: Product-manage AI solutions and package into potentially salable solutions to other payer plans; includes pricing, go-to-market approaches, etc. Partner with key contacts at large platform providers like Salesforce, Microsoft, etc.
  • Learn: Digest latest trends in AI, including keeping up with evolving state, federal, and local regulations / guardrails / guidance; collaborate with the Blue Cross Blue Shield Association; Identify / surface opportunities for improvement and innovation in current approaches


What is the role of an AI Program & Product Manager, Principal at Blue Shield of California?

The AI Program & Product Manager, Principal is responsible for providing governance across all AI use cases at Blue Shield of California, partnering with various stakeholders to drive and maintain guiding principles and prioritize initiatives in service of delivering against corporate objectives.

#WeNeverStop #WhoWeStandFor #BlueShieldCares #WhatWeStandFor #QuienesSomos #SiempreAdelante #ProudToBeBSCA

Founded Year

Mission & Purpose

Blue Shield of California strives to create a healthcare system worthy of its family and friends that is sustainably affordable. Blue Shield of California is a tax-paying, nonprofit, independent member of the Blue Shield Association with 4.7 million members, 7,800 employees, and $22.9 billion in annual revenue. Founded in 1939 in San Francisco and now headquartered in Oakland, Blue Shield of California and its affiliates provide health, dental, vision, Medicaid and Medicare healthcare service plans in California. Blue Shield of California complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.