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Air Logistics Customer Care Specialist

  • Job
    Junior & Mid Level
  • Logistics
  • Torrance

AI generated summary

  • You need a high school diploma or equivalent and at least 2 years of customer service experience to become an Air Logistics Customer Care Specialist at Kuehne+Nagel.
  • You will coordinate pick-ups, rate shipments, handle customer inquiries & ensure smooth air logistics operations at Kuehne+Nagel. Flexibility for overtime.


  • Highschool diploma or equivalent experience
  • 2+ years of Customer Service experience


  • Responsible for the implementation, support & monitoring of Kuehne+Nagel Air Shipments
  • Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)
  • Ensure the Scheduling Pickup and Deliveries are executed.
  • Responsible for rating shipments/handling/storage correctly per the SOP
  • Mandatory daily correspondence with overseas offices as necessary
  • Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs
  • Work closely with other departments to deliver high level of service to healthcare customers.
  • Schedule Monday- Friday 9am-5pm (Flexibility to work overtime as required)
  • Reports to the Air Logistics Customer Care Supervisor


What are the typical responsibilities of an Air Logistics Customer Care Specialist?

The typical responsibilities include implementation, support, and monitoring of Kuehne+Nagel Air Shipments, coordination of pick-up, ensuring scheduling of pickups and deliveries, rating shipments correctly, corresponding with overseas offices, following handling procedures, and delivering high levels of service to healthcare customers.

What qualifications are required for the Air Logistics Customer Care Specialist position?

The qualifications include a highschool diploma or equivalent experience, as well as at least 2 years of customer service experience.

Who does the Air Logistics Customer Care Specialist report to?

The Air Logistics Customer Care Specialist reports to the Air Logistics Customer Care Supervisor.

We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.

Founded Year

Mission & Purpose

Kuehne + Nagel, a global logistics company with a significant presence in the UK, specialises in providing end-to-end logistics and supply chain solutions. Their core services encompass transportation, logistics, and supply chain management, offering tailored solutions for businesses across various industries. The ultimate mission of Kuehne + Nagel is to facilitate seamless global trade and commerce by optimising and enhancing the efficiency of supply chains. The company's purpose is to act as a strategic partner for its clients, delivering reliable and innovative logistics solutions that enable businesses to connect with markets, optimise distribution networks, and achieve operational excellence.