You need a high school diploma or equivalent and at least 2 years of customer service experience to become an Air Logistics Customer Care Specialist at Kuehne+Nagel.

You will coordinate pick-ups, rate shipments, handle customer inquiries & ensure smooth air logistics operations at Kuehne+Nagel. Flexibility for overtime.

Logistics

United States

Torrance

Pension Plan

Performance Bonus

Sick Pay

Employee Discount

Large

Kuehne + Nagel, a global logistics company with a significant presence in the UK, specialises in providing end-to-end logistics and supply chain solutions. Their core services encompass transportation, logistics, and supply chain management, offering tailored solutions for businesses across various industries. The ultimate mission of Kuehne + Nagel is to facilitate seamless global trade and commerce by optimising and enhancing the efficiency of supply chains. The company's purpose is to act as a strategic partner for its clients, delivering reliable and innovative logistics solutions that enable businesses to connect with markets, optimise distribution networks, and achieve operational excellence.

Transportation

Kuehne+Nagel

We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Torrance site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.Your RoleAs a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues.Your Responsibilities<ul><li>Responsible for the implementation, support &amp; monitoring of Kuehne+Nagel Air Shipments</li><li>Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)</li><li>Ensure the Scheduling Pickup and Deliveries are executed.&nbsp;</li><li>Responsible for rating shipments/handling/storage correctly per the SOP</li><li>Mandatory daily correspondence with overseas offices as necessary</li><li>Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs</li><li>Work closely with other departments to deliver high level of service to healthcare customers.</li><li>Schedule Monday- Friday 9am-5pm (Flexibility to work overtime as required)</li><li>Reports to the Air Logistics Customer Care Supervisor</li></ul>Your Skills and Experiences<ul><li>Highschool diploma&nbsp;or equivalent experience</li><li>2+ years of Customer Service experience</li></ul>

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Torrance site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.Your RoleAs a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues.Your ResponsibilitiesResponsible for the implementation, support & monitoring of Kuehne+Nagel Air ShipmentsCoordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)Ensure the Scheduling Pickup and Deliveries are executed. Responsible for rating shipments/handling/storage correctly per the SOPMandatory daily correspondence with overseas offices as necessaryEnsure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPsWork closely with other departments to deliver high level of service to healthcare customers.Schedule Monday- Friday 9am-5pm (Flexibility to work overtime as required)Reports to the Air Logistics Customer Care SupervisorYour Skills and ExperiencesHighschool diploma or equivalent experience2+ years of Customer Service experience

Air Logistics Customer Care Specialist

Requirements

Responsibilities

FAQs

What are the typical responsibilities of an Air Logistics Customer Care Specialist?

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Who does the Air Logistics Customer Care Specialist report to?

Kuehne+Nagel

Mission & Purpose