Logo of Huzzle

Air Logistics Operational Care Specialist

  • Job
    Full-time
    Junior & Mid Level
  • Logistics
  • Torrance

AI generated summary

  • You need an associate's degree or equivalent experience in supply chain management, at least 1 year of Air Logistics experience, and 2 years of Customer Service experience.
  • You will coordinate, manage, and resolve operational tasks related to air logistics, ensuring compliance, addressing discrepancies, and monitoring carrier performance to deliver efficient transportation solutions.

Requirements

  • Associate's degree in supply chain management or equivalent work experience
  • 1+ years of experience in Air Logistics
  • 2+ years of experience in Customer Service

Responsibilities

  • Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
  • Manage operational tasks through Business Process Automation tools (BPA) and all related features.
  • To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
  • To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.
  • To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
  • To initiate and resolve any rate or performance discrepancies.
  • Report to the Air Logistics Operational Care manager
  • Shifts: Monday - Friday 9:30 am - 6:30 pm (may possibly shift to Tuesday - Saturday in 4 - 6 months)

FAQs

What are the primary responsibilities of an Air Logistics Operational Care Specialist?

The primary responsibilities of an Air Logistics Operational Care Specialist include coordinating customer shipments, securing buy rates and capacity with carriers/partners, executing bookings with partners and gateways, generating necessary documentation, and ensuring specific customer requirements are met.

What are the required qualifications for this position?

The required qualifications for an Air Logistics Operational Care Specialist include an Associate's degree in supply chain management or equivalent work experience, 1+ years of experience in Air Logistics, and 2+ years of experience in Customer Service.

What are the working hours for this position?

The working hours for an Air Logistics Operational Care Specialist are Monday - Friday from 9:30 am to 6:30 pm, with the possibility of shifting to Tuesday - Saturday in 4 - 6 months.

We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.

Transportation
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

Kuehne + Nagel, a global logistics company with a significant presence in the UK, specialises in providing end-to-end logistics and supply chain solutions. Their core services encompass transportation, logistics, and supply chain management, offering tailored solutions for businesses across various industries. The ultimate mission of Kuehne + Nagel is to facilitate seamless global trade and commerce by optimising and enhancing the efficiency of supply chains. The company's purpose is to act as a strategic partner for its clients, delivering reliable and innovative logistics solutions that enable businesses to connect with markets, optimise distribution networks, and achieve operational excellence.