You need an associate's degree or equivalent experience in supply chain management, at least 1 year of Air Logistics experience, and 2 years of Customer Service experience.

You will coordinate, manage, and resolve operational tasks related to air logistics, ensuring compliance, addressing discrepancies, and monitoring carrier performance to deliver efficient transportation solutions.

Logistics

United States

Torrance

Pension Plan

Performance Bonus

Sick Pay

Employee Discount

Large

Kuehne + Nagel, a global logistics company with a significant presence in the UK, specialises in providing end-to-end logistics and supply chain solutions. Their core services encompass transportation, logistics, and supply chain management, offering tailored solutions for businesses across various industries. The ultimate mission of Kuehne + Nagel is to facilitate seamless global trade and commerce by optimising and enhancing the efficiency of supply chains. The company's purpose is to act as a strategic partner for its clients, delivering reliable and innovative logistics solutions that enable businesses to connect with markets, optimise distribution networks, and achieve operational excellence.

Transportation

Kuehne+Nagel

We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.

The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the Kuehne+Nagel gateways. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.).Your Responsibilities<ul><li>Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.</li><li>Manage operational tasks through Business Process Automation tools (BPA) and all related features.</li><li>To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.</li><li>To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.</li><li>To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.</li><li>To initiate and resolve any rate or performance discrepancies.</li><li>Report to the Air Logistics Operational Care manager</li><li>Shifts: Monday - Friday 9:30 am - 6:30 pm (may possibly shift to Tuesday - Saturday in 4 - 6 months)</li></ul>Your Skills and Experiences<ul><li>Associate's degree in supply chain management or equivalent work experience&nbsp;</li><li>1+ years of experience in Air Logistics</li><li>2+ years of experience in Customer Service</li></ul>

The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the Kuehne+Nagel gateways. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.).Your ResponsibilitiesCoordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.Manage operational tasks through Business Process Automation tools (BPA) and all related features.To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.To initiate and resolve any rate or performance discrepancies.Report to the Air Logistics Operational Care managerShifts: Monday - Friday 9:30 am - 6:30 pm (may possibly shift to Tuesday - Saturday in 4 - 6 months)Your Skills and ExperiencesAssociate's degree in supply chain management or equivalent work experience 1+ years of experience in Air Logistics2+ years of experience in Customer Service

Air Logistics Operational Care Specialist

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Kuehne+Nagel

Mission & Purpose