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ALEXANDER MCQUEEN Store Manager (Selfridges)

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Kering

Nov 13

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • London
  • Quick Apply

AI generated summary

  • You must have luxury retail experience, strong leadership skills, business acumen, strategic thinking, adaptability, excellent communication, and proficiency in Microsoft Office and CRM tools.
  • You will drive store performance, foster a client-centric culture, lead and develop your team, ensure exemplary service, manage inventory, and maintain brand standards and compliance.

Requirements

  • Significant experience in a similar role within a luxury fashion house
  • Genuine talent for managing, coaching and developing a team
  • Strong commercial spirit and business acumen: drive for results, setting of SMART objectives and mastery of KPIs
  • Strategic thinking and analytical mindset that promotes business development
  • Able to handle competing priorities in a fast-paced environment and maintain a positive working environment
  • Strong verbal and written communication skills and excellent organizational skills
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook and retail applications i.e CRM tools
  • Flexibility to work a retail schedule which will include evenings, weekends and holidays

Responsibilities

  • Define, execute, and monitor your store’s plan to accomplish commercial targets and KPIs.
  • Develop a Client Centric Culture aimed to maximize the existing clients and enlarge the client base through CRM Initiatives.
  • Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
  • Ensure exemplary client service level in store.
  • Ensure that you are constantly informed of the evolution of trends in the local luxury market.
  • Build a positive and collaborative working environment in line with the Brand Values and Code of Behaviours.
  • Act as a coach and motivator for all your team staff using effective communication and constructive feedback.
  • Effectively communicate the vision, strategy and the key priorities for your store and align team on common objectives.
  • Collaborate with HR for talent acquisition, mobility, employee relations as needed.
  • Ensure a consistent onboarding experience for all new hires within the store, with a particular focus on Brand, Client Experience, Products and Systems.
  • Identify talent and support teams’ development by creating tailored development plans to support their growth.
  • Ensure efficient team scheduling and cooperation to support the store operation.
  • Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization.
  • Manage inventory activities taking into account related inventory results and operational guidelines.
  • Adhere to and reinforce brand visual merchandising guidelines.
  • Ensure the strictest application of the Flagship's upkeep and maintenance standards.

FAQs

What is the primary responsibility of the Store Manager at Alexander McQueen Selfridges?

The primary responsibility of the Store Manager is to lead and support all activities to achieve store business objectives while ensuring an unparalleled client experience.

What are the key behaviors valued at Alexander McQueen?

The key behaviors valued at Alexander McQueen include Empowerment, Teamwork, Respect, and Kindness.

Is experience in luxury fashion required for this role?

Yes, significant experience in a similar role within a luxury fashion house is required.

What type of culture does the Store Manager need to foster within the team?

The Store Manager should build a positive and collaborative working environment in line with the Brand Values and Code of Behaviours.

What is a crucial aspect of the Store Manager's job related to client experience?

A crucial aspect is to define, execute, and monitor the store's plan to accomplish commercial targets and KPIs while ensuring exemplary client service levels in-store.

What skills are necessary for a Store Manager position at Alexander McQueen?

Necessary skills include strong commercial spirit, strategic thinking, excellent communication and organizational skills, and proficiency in Microsoft Office software and retail applications.

What does the Store Manager need to do regarding team development?

The Store Manager is responsible for identifying talent, creating tailored development plans to support team growth, and ensuring efficient team scheduling.

Are there specific operational responsibilities for the Store Manager?

Yes, the Store Manager must ensure compliance with legal, safety, and internal requirements, manage inventory activities, and adhere to brand visual merchandising guidelines.

What is the expected work schedule for this job?

The expected work schedule is full-time and will include evenings, weekends, and holidays.

When is the start date for the Store Manager position?

The start date for the Store Manager position is January 1, 2025.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.