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Alternate Title Specialist (Remote)

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Copart

20d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Dallas
    Remote

AI generated summary

  • You need customer service experience, office support skills, strong communication, and organizational abilities. Experience with title processing and proficiency in computer programs are a plus. Be detail-oriented and work well independently and in a team.
  • You will troubleshoot title issues, analyze ownership documents, and ensure compliance with DMV regulations for insurance claim vehicle inventory at Copart. Perform administrative tasks to support documentation and services.

Requirements

  • HS diploma or GED preferred.
  • Minimum of one year of office support experience in a customer service/sales role.
  • Experience with title processing a plus.
  • Previous customer service experience.
  • Ability to work well independently & as a team player to achieve goals.
  • Professional phone etiquette.
  • Must possess excellent time-management & organizational skills.
  • Possess a strong work ethic and decision-making skills.
  • Excellent customer service attitude and skills.
  • Excellent communication skills.
  • Computer proficiency (Microsoft Office products, primarily Excel and Outlook)
  • Must be able to multi-task in a fast-paced environment.
  • Strong attention to detail; checks and balances.

Responsibilities

  • Utilize decision making and problem-solving skills to free up aged insurance claim vehicle inventory.
  • Troubleshooting and problem resolution specific to vehicle titles; odometer discrepancies, power of attorney, etc.
  • Ability to understand and apply all DMV laws, rules and regulations concerning insurance claim vehicles.
  • Efficiently and accurately identify/analyze/process ownership documents within company and state alternate special transfer guidelines.
  • Performs administrative duties in the office such as data entry, follow-ups, reports, and word processing associated with Copart documentation and services.

FAQs

What does an Alternate Title Specialist do?

An Alternate Title Specialist investigates titling issues, resolves problems related to vehicle titles, and ensures vehicles move efficiently through the pipeline to auction. This involves analyzing ownership documents, navigating DMV regulations, and performing administrative duties.

What skills and experience are required for this role?

Required skills and experience include a high school diploma or GED, previous office support experience, customer service experience, proficiency with title processing, strong decision-making skills, excellent communication skills, and computer proficiency with Microsoft Office products.

What responsibilities does an Alternate Title Specialist have?

Responsibilities include troubleshooting titling issues, identifying and processing ownership documents, staying up-to-date with DMV regulations, conducting administrative duties, and collaborating with field operations to resolve issues related to vehicle titling.

Is previous customer service experience necessary for this role?

Yes, previous customer service experience is required for this role as it involves communicating with customers, resolving issues, and providing excellent customer service throughout the titling process.

How important is attention to detail in this role?

Attention to detail is crucial in this role as it involves analyzing ownership documents, navigating DMV regulations, and ensuring accuracy in all titling processes. Strong attention to detail helps prevent errors and ensures smooth vehicle titling transactions.

Copart is a global leader in online car auctions, and a premier destination for the resale and remarketing of vehicles.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1982
Founded Year

Mission & Purpose

Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees. Copart is a veteran-founded company that honors the service of active & reserve duty employees. Copart’s veteran commitments include Leadership Development Programs, tuition reimbursement, and up to 10 days of paid leave for non-activation orders like training. Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles. Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).