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Ambassador/Botones (Sustitución) - W Barcelona

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Marriott International

9d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Barcelona

AI generated summary

  • You need previous customer service experience, a positive attitude, an extroverted personality, a valid driving license, and proficiency in Spanish and English.
  • You will greet guests, assist with luggage, provide personalized services, manage requests, and share hotel information, ensuring a welcoming experience from arrival to departure.

Requirements

  • - Experiencia previa de atención al cliente.
  • - Actitud positiva y personalidad extrovertida.
  • - Carnet de conducir imprescindible.
  • - Conocimiento de español e inglés.

Responsibilities

  • Primer y último punto de contacto de clientes.
  • La atención al cliente desde la entrada hasta la salida, ayudándole con las maletas o en otros servicios personalizados, como por ejemplo la solicitud de taxis.
  • Dar la bienvenida al hotel.
  • Acompañamiento de los huéspedes.
  • Gestión de peticiones.
  • Proporcionar información sobre aspectos del hotel.

FAQs

What is the job title for this position?

The job title for this position is Ambassador/Botones (Sustitución).

Where is the job located?

The job is located at W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Spain.

What are the primary responsibilities of the Ambassador/Botones?

The primary responsibilities include being the first and last point of contact for guests, providing customer service during their stay, assisting with luggage, welcoming guests, escorting them, managing requests, and providing information about the hotel.

What qualifications are required for this position?

Required qualifications include previous customer service experience, a positive attitude and extroverted personality, a valid driver's license, and knowledge of Spanish and English.

Is this a full-time position?

Yes, this is a full-time position.

What type of contract is offered for this role?

A fixed-term contract is offered for this role, specifically as a discontinuous contract.

What are the working hours like for this position?

The working hours consist of 8-hour shifts with a monthly forecast, and the schedule includes working days from Monday to Sunday with two consecutive days off each week.

Are there opportunities for career growth within the company?

Yes, there are opportunities for growth within the company.

What benefits are provided to employees?

Benefits include a staff canteen, team-building activities, uniform and laundry services, discounts at Marriott hotels, opportunities for learning and development, and recognition and wellness programs.

Does Marriott International promote equal employment opportunities?

Yes, Marriott International is an equal opportunity employer and is committed to creating a diverse workforce and supporting an inclusive culture.

What is the philosophy of service at W Hotels?

The philosophy of service at W Hotels is "Whatever/Whenever," which aims to fulfill guests' passions and needs, enhancing their experience during their stay.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.