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Ambassador/Botones (Sustitución) - W Barcelona

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Barcelona

AI generated summary

  • You must have customer service experience, a positive attitude, an outgoing personality, a valid driver's license, and be fluent in Spanish and English.
  • You will serve as the primary contact for guests, welcoming them, assisting with luggage, managing requests, providing hotel information, and ensuring a smooth check-in and check-out experience.

Requirements

  • Experiencia previa de atención al cliente.
  • Actitud positiva y personalidad extrovertida.
  • Carnet de conducir imprescindible.
  • Conocimiento de español e inglés.

Responsibilities

  • Primer y último punto de contacto de clientes.
  • La atención al cliente desde la entrada hasta la salida, ayudándole con las maletas o en otros servicios personalizados, como por ejemplo la solicitud de taxis.
  • Dar la bienvenida al hotel.
  • Acompañamiento de los huéspedes.
  • Gestión de peticiones.
  • Proporcionar información sobre aspectos del hotel.

FAQs

What is the job title of this position?

The job title is Ambassador/Botones.

Where is the W Barcelona hotel located?

The W Barcelona hotel is located at Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain, 8039.

What type of employment is being offered for this position?

The position is full-time and is classified as non-management.

What are the primary responsibilities of the Ambassador/Botones?

Primary responsibilities include being the first and last point of contact for customers, assisting with luggage and personalized services, welcoming guests, accompanying guests, managing requests, and providing information about the hotel.

What qualifications are required for applicants?

Applicants should have previous customer service experience, a positive attitude and extroverted personality, a driving license, and knowledge of both Spanish and English.

What type of contract is offered for this position?

A fixed-term discontinuous contract is offered.

What are the working hours for this role?

The work schedule consists of 8-hour shifts with a monthly forecast, operating from Monday to Sunday, with two consecutive days off each week.

What additional benefits does the position offer?

Benefits include staff cafeteria, team-building activities, uniform and laundry service, discounts at Marriott hotels, learning and development opportunities, and wellness recognition programs.

Is prior experience required for this position?

Yes, prior experience in customer service is required.

What type of work environment can applicants expect?

Applicants can expect a dynamic and proactive work environment.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.