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Analyst, Forecasting

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Concentrix

10d ago

  • Job
    Full-time
    Entry & Junior Level
  • Data
    Business, Operations & Strategy
  • Bangalore

AI generated summary

  • You should have 0.6-2 years of forecasting experience, strong skills in statistical modeling (R, Python), knowledge of Excel/Power BI, and the ability to analyze large datasets in a contact center.
  • You will manage forecasting and budget planning, update forecasts with actual data, refine scenarios, capture data inputs, generate short-term forecasts, and maintain documentation.

Requirements

  • The Point of Contact for forecasting and budget planning
  • Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis
  • Refines forecasting scenarios and generates final forecast
  • Refines and capture data to be used as an input to the models
  • Designs and develops forecasting scenarios
  • Generate short term forecasts, incorporating business impacts
  • Revise forecast based upon feedback
  • Maintain process documentation and tweak as per requirement.
  • Understanding on Time Series forecasting
  • Understanding of WFM and Contact volume & AHT forecasting
  • Highly skilled in Mathematical and Statistical modelling (R-studio, python)
  • Experience in developing machine learning models like classification, linear/logistic regression.
  • Knowledge on Excel & Power BI tools
  • Ability of analyzing huge datasets
  • Hands on experience of forecasting for large and complex attributes
  • Analytical and good understanding of contact centre metrics
  • Strong business acumen
  • Should be a good communicator and a collaborator
  • Strong Communicator and decision maker
  • Core forecasting experience 0.6-2 years in a BPO/Contact center environment

Responsibilities

  • The Point of Contact for forecasting and budget planning
  • Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis
  • Refines forecasting scenarios and generates final forecast
  • Refines and capture data to be used as an input to the models
  • Designs and develops forecasting scenarios
  • Generate short term forecasts, incorporating business impacts
  • Revise forecast based upon feedback
  • Maintain process documentation and tweak as per requirement.
  • Understanding on Time Series forecasting
  • Understanding of WFM and Contact volume & AHT forecasting

FAQs

What is the primary role of the Analyst, Forecasting at Concentrix?

The primary role involves being the point of contact for forecasting and budget planning, updating forecasts with actual data, and generating short-term forecasts based on trend analysis.

What tools and skills are required for this position?

Candidates should be highly skilled in mathematical and statistical modeling using R-studio or Python, have experience with machine learning models, and be proficient in Excel and Power BI.

What is the required experience for this role?

Candidates should have 0.6 to 2 years of core forecasting experience in a BPO or contact center environment.

What is expected from the candidates regarding data analysis?

Candidates should possess the ability to analyze huge datasets and have a good understanding of contact center metrics.

Is a specific educational qualification required for this job?

Yes, a graduate degree is required.

Will I be required to maintain documentation?

Yes, maintaining process documentation and making necessary adjustments as per requirements is part of the role.

Is there an emphasis on collaboration in this position?

Yes, strong communication and collaboration skills are essential for this role.

Where is the job located?

The job is located at Ecospace Bus Park in Bangalore, India.

Are there language requirements for this role?

The job description does not specify specific language requirements.

Does Concentrix charge recruitment fees?

No, Concentrix does not charge candidates any fees for recruitment or offer letters.

Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.