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Analyst/ Senior Analyst- CMS HCP Contract to Pay - French Speaking

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Lilly

24d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Healthcare
  • Cork

AI generated summary

  • You need 3-4 years of customer experience, fluency in English and French, SAP P2P and Sales Force skills, project leadership ability, and a compliance-oriented mindset.
  • You will support HCP contracting and payments, ensure compliance, coach team members, monitor metrics, resolve issues, and provide flexibility across markets, primarily focusing on the French market.

Requirements

  • 3-4 years’ customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change
  • Bachelor’s Degree (or equivalent work experience)
  • Fluency in English and in French is a requirement. Additional Language an advantage
  • Experience in Sales Force, SAP P2P module, MS Office including Visio
  • Experience with Contracting systems an advantage
  • Requires business and/or technical knowledge developed through education or experience using discipline and understanding of key business drivers. Overtime should be able to improve processes, products, and services.
  • Be able to create impact at different levels: immediate peers and across teams.
  • May lead small to medium projects with small to moderate risk. Effective and agile communications skills are needed.
  • Requires analysis of possible solutions to solve and anticipate a range of day-to-day problems including standard and non-standard requests. Be able to provide support on solving issues, within a team or multiple teams over time.
  • Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively.
  • Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external Business Partners.
  • Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture.
  • Familiarize with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
  • Ensure ownership for all applicable Operational controls for your area as well as the remediation for any deficiencies and the sharing of all learnings across the team.
  • Actively work with the core team members, internal business partners, external support agencies, and Healthcare Professionals to build effective working relationships
  • Demonstrate excellence in all interactions with our internal customers, business partners & external Healthcare Professionals
  • Focus on measuring & improving our Healthcare Professional’s experience with the CMS process & teams
  • Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
  • Actively work with the core team members & Global and International teams to drive improvements for processes

Responsibilities

  • The primary role of the CMS Analyst/ Sr. Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner. Establish and maintain internal strategic partnerships with compliance, finance, and other functions that can facilitate cross functional work and positively impact customer experience.
  • Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
  • Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country. This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team.
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
  • Ensure compliance with data capture requirements to support the Lilly’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
  • Ensure efficient and effective issue resolution for queries escalated from CMS HCP Contract to Pay Expert Specialist, including escalating as necessary to the CMS Sr. Managers
  • Effectively coach & mentor the CMS Expert Specialist to ensure they deliver excellence and compliance across key processes.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Support global/regional CMS projects as required.
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
  • Demonstrate flexibility as this person will be primarily responsible for the French market but support on other markets will also be required
  • You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager

FAQs

What is the primary role of the CMS Analyst/Sr. Analyst?

The primary role of the CMS Analyst/Sr. Analyst is to provide excellent contracting and payment support to external Healthcare Professionals and internal affiliate business partners, ensuring compliance and a positive customer experience.

Is fluency in any specific languages required for this position?

Yes, fluency in both English and French is a requirement for the position. Additional languages are considered an advantage.

What kind of experience is preferred for applicants?

Candidates should have 3-4 years of customer-facing experience with strong communication and compliance skills, ideally with experience in identifying and delivering process changes.

What tools or systems should candidates be familiar with?

Experience with Sales Force, SAP P2P module, and MS Office (including Visio) is required. Familiarity with contracting systems is also advantageous.

Will this position require international travel?

Yes, up to 10% international travel may be required for this position.

What kind of training will be provided to the selected candidate?

The selected candidate will receive training related to compliance requirements, operational controls, and the specific processes associated with the CMS HCP Contract to Pay function.

What is the company culture like at Lilly?

Lilly promotes a culture that unites caring with discovery, where employees focus on making life better for people globally and are committed to compliance, customer service, and continuous improvement.

Is there a flexibility in the responsibilities regarding the markets supported?

Yes, while the primary responsibility will be for the French market, the position may require support for other markets as needed.

Are there opportunities for career advancement within the company?

Yes, Lilly encourages professional development and growth, and employees are often able to advance within the company through skill development and additional responsibilities in their roles.

How does Lilly ensure compliance with regulations in this role?

The CMS Analyst/Sr. Analyst must ensure adherence to Anti-Corruption requirements, comply with data capture requirements for Transparency obligations, and familiarize themselves with applicable process documentation and training materials to operate compliantly.

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Lilly

We're a medicine company turning science into healing to make life better for people around the world.

Manufacturing & Electronics
Industry
10,001+
Employees
1876
Founded Year

Mission & Purpose

Eli Lilly and Company is a global pharmaceutical firm dedicated to discovering, developing, and delivering innovative medicines that improve patient outcomes worldwide. Their ultimate mission is to make life better for people around the globe through high-quality healthcare solutions. The purpose of the company is to create medicines that help people live longer, healthier, and more active lives, while maintaining a commitment to ethical standards, scientific excellence, and integrity in all their operations.