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Job

Analyst, Techline

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NBCUniversal

•

2mo ago

đź’Ľ Graduate Job

Los Angeles

🤑 $62K - $70K
⌛ Closed
Applications are closed

Graduate Job

Software Engineering•Los Angeles

Description

  • This TechLine Analyst role is an exciting opportunity to be a part of the Operations & Technology organization at NBCUniversal. Being the first point of contact for NBCU employees and partners requiring IT support, the Analyst will resolve a high percentage of issues at first contact. This role demands a high level of customer service to ensure that customer satisfaction targets are both maintained and exceeded. The Analyst role is a technical role requiring expert knowledge of the core NBCU IT landscape. Analysts should be self-starters, excited about technology, and able to find answers to resolve complex technical issues.

Requirements

  • Candidates must be within commuting distance of our Universal City Plaza, CA office.
  • Candidates will also require an environment suitable for working from home (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection).
  • Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile, etc.
  • Relevant IT Support experience.
  • Awareness of ITIL fundamentals.
  • Relevant experience in performing and managing clearly defined SLA targets.
  • Passionate about technology.
  • You must be able to travel to and work from onsite 2 times per week or as needed for coverage.
  • This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Education requirements

Bachelors

Area of Responsibilities

Software Engineering

Responsibilities

  • Someone who genuinely puts their customer first.
  • A team player who acts in the interest of all.
  • A passionate and motivated individual.
  • Someone with a flexible schedule that can cover later shifts, weekends, or holidays when needed.

Details

Work type

Full time

Work mode

hybrid

Location

Los Angeles

Salary

62000 - 70000 USD

Benefits

  • This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.