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Anthropologie Assistant Department Manager

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • Oakville

Requirements

  • Role Qualifications:
  • Anthro brand fan
  • 1+ years of retail leadership experience
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
  • Eagerness to learn and grow within the organization

Responsibilities

  • Customer Experience
  • Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
  • Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
  • Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community
  • Leadership + Team Management
  • Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
  • Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
  • Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
  • Visual + Business Operations
  • Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
  • Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
  • Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives
  • Communication + Relationships
  • Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
  • Checks in with leadership to maintain communication and teamwork on completing store objectives
  • Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
  • Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager

Fashion & Arts
Industry
10,001+
Employees
1970
Founded Year

Mission & Purpose

URBN Urban Outfitters, Inc. (www.urbn.com) is a portfolio of global consumer brands comprised of Anthropologie, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues. At URBN, we Lead with Creativity…. Creativity guides our approach to product, environment, experience, and community. It drives our vision, strategy, and decision-making. It touches every job at URBN. Over the last 50 years, we have inspired our customers through our creative and entrepreneurial approach to products and services.