Anthropologie Sales Associate - Richmond, UK

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Sep 14

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Hospitality & Retail

Requirements

Previous experience in a retail environment – not a must.
An awareness of the Anthropologie brand and its appeal to the local market.
Strong communication skills.

Responsibilities

Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.
Customer Experience:
Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
Teamwork & Communication:
Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
Visual & Business Operations:
Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s
Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
Merchandising & Display:
Executes stock-to-sales processes and presentation standards
Is knowledgeable of trend and supports brand messaging
Has an understanding of how the merchant process impacts business and the customer experience.

FAQs

What are the main responsibilities of a Sales Associate at Anthropologie?

The main responsibilities include engaging with customers to provide a personalized shopping experience, supporting a selling culture, maintaining visual and operational standards, and participating in team communication and collaboration.

Is previous retail experience required for this position?

Previous experience in a retail environment is not a must, but is preferred.

What skills are essential for this role?

Strong communication skills and an awareness of the Anthropologie brand and its appeal to the local market are essential.

What kind of employee discounts can I expect?

Employees can enjoy discounts of up to 40% at all URBN Brands.

Does Anthropologie offer any wellness benefits?

Yes, the company offers an Employee Assistance program to support mental, physical, and financial health, as well as discounts off external gym memberships and private medical insurance for eligible employees.

Are there opportunities for career development within Anthropologie?

Yes, the company provides structured support for continued learning and development.

What is the location of the Sales Associate position?

The position is located at 70-72 George St, Richmond Upon Thames, TW91HE, United Kingdom.

Is there any unique leave offered by Anthropologie?

Yes, there is a 'Life Leave' policy allowing one day off per year for significant life events, in addition to standard annual leave entitlement.

Are there any travel benefits for employees?

Yes, eligible employees can access a season ticket loan and participate in a cycle to work scheme.

What is the company’s stance on diversity and inclusion?

URBN is an Equal Opportunities Employer committed to diversity and inclusion, providing equal employment opportunities regardless of various personal characteristics.

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Fashion & Arts

Industry

10,001+

Employees

1970

Founded Year

Mission & Purpose

URBN Urban Outfitters, Inc. (www.urbn.com) is a portfolio of global consumer brands comprised of Anthropologie, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues. At URBN, we Lead with Creativity…. Creativity guides our approach to product, environment, experience, and community. It drives our vision, strategy, and decision-making. It touches every job at URBN. Over the last 50 years, we have inspired our customers through our creative and entrepreneurial approach to products and services.