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Anthropologie Sales Associate, Seasonal Associate - Cambridge, UK

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Cambridge

Requirements

  • Previous experience in a retail environment – not a must.
  • An awareness of the Anthropologie brand and its appeal to the local market.
  • Strong communication skills.

Responsibilities

  • Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
  • Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
  • Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
  • Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
  • Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
  • Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
  • Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
  • Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s
  • Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
  • Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
  • Executes stock-to-sales processes and presentation standards
  • Is knowledgeable of trend and supports brand messaging
  • Has an understanding of how the merchant process impacts business and the customer experience.

FAQs

What is the location of the Anthropologie Sales Associate position?

The position is located at 31-33 Market Hill, Cambridge, CB23NU, United Kingdom.

What is the main responsibility of a Seasonal Associate at Anthropologie?

The main responsibility is to create an unimagined customer experience while meeting financial, operational, and visual expectations of the company.

Do I need previous retail experience to apply?

Previous experience in a retail environment is preferred but not a requirement.

What skills are important for this role?

Strong communication skills and an awareness of the Anthropologie brand and its appeal to the local market are important for this role.

What customer service approach is emphasized in this position?

The position emphasizes initiating genuine conversations, creating a personalized experience, and supporting a selling culture.

What additional perks do employees receive?

Employees receive perks such as ‘Life Leave’, employee assistance programs, gym membership discounts, private medical insurance for eligible employees, up to 40% discount at all URBN Brands, and travel incentives like a season ticket loan and cycle to work scheme.

How does Anthropologie support employee development?

Anthropologie offers structured support within the business alongside continued learning and development opportunities.

Does Anthropologie promote diversity in hiring?

Yes, URBN is an Equal Opportunities Employer committed to diversity and inclusion, providing equal employment opportunities regardless of various characteristics such as age, sexual orientation, and disability.

What does the role entail in terms of teamwork?

The role entails building productive relationships with peers, sharing knowledge, contributing to positive team morale, and providing insights and feedback to store leadership.

Are there opportunities for omni-channel service in this role?

Yes, the role involves providing a frictionless customer experience through the use of technology to assist with transactions and product availability.

Fashion & Arts
Industry
10,001+
Employees
1970
Founded Year

Mission & Purpose

URBN Urban Outfitters, Inc. (www.urbn.com) is a portfolio of global consumer brands comprised of Anthropologie, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues. At URBN, we Lead with Creativity…. Creativity guides our approach to product, environment, experience, and community. It drives our vision, strategy, and decision-making. It touches every job at URBN. Over the last 50 years, we have inspired our customers through our creative and entrepreneurial approach to products and services.

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