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Anthropologie Team Leader - St Albans, UK

  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • St Albans


  • Experience in a leadership or supervisor role, working in a fast-paced and customer focussed retail environment
  • Ability to work with initiative and consistency under tight time constraints
  • Ability to positively impact results in sales
  • Proven record of training individuals or a team of talented people
  • An appreciation and understanding of the Anthropologie culture and its appeal in the market


  • People:
  • Participate in the training and development of all new and existing associates to meet the Company’s service expectation
  • Build and maintain strong relationships with peers; working collaboratively toward common goals
  • Participate in staff recruitment and hiring
  • Uphold Company standards and act as a mentor, teacher and positive role model to others
  • Leadership and Communication:
  • Lead by example and inspire a shared vision by communicating store and Company goals
  • Possess strong communication skills in both written and verbal form
  • Utilise sales reports to track, analyse and communicate key performance results
  • Work alongside the Department Manager to maximise sales and achieve store and Company goals
  • Challenge and motivate the sales team to achieve these goals and deliver an unimagined level of service
  • Participate in regular touch-bases with the Management Team to foster a shared store vision
  • Managing the Environment:
  • Manage the shop floor to achieve a high level of service and ensure a positive and upbeat store environment for customers and staff alike
  • Exhibit excellent floor presence by leading by example and training and coaching the sales associates on service standards and operating systems
  • Be a brand ambassador: provide a high level of service and aesthetic representation
  • Drive Anthro Programme sign ups by ensuring all staff are knowledgeable and are passionately offering the benefits to customers
  • Operations:
  • Participate in weekly recaps and touch-bases with the Management team to discuss, analyse, and plan department initiatives
  • Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
  • Assist with the timely completion of markdowns, transfers of stock, and Pick Pack and Ship orders
  • Achieve the store stock loss goals via strong loss prevention systems and trainings, assist with annual stock-take
  • Possess strong organisational skills and have the ability to execute projects by priority with a commercial and customer centric mindset
  • Assist in upholding company Health & Safety procedures at all times to protect employees and customers against accidents and incidents
  • Merchandising and Commercial Awareness:
  • Participate in merchant days with the visual team to develop merchandising skills, standards and commercial awareness
  • Utilise knowledge of customer shopping trends, stock ownership and store business drivers to affectively drive department focuses

Fashion & Arts
Founded Year

Mission & Purpose

URBN Urban Outfitters, Inc. (www.urbn.com) is a portfolio of global consumer brands comprised of Anthropologie, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues. At URBN, we Lead with Creativity…. Creativity guides our approach to product, environment, experience, and community. It drives our vision, strategy, and decision-making. It touches every job at URBN. Over the last 50 years, we have inspired our customers through our creative and entrepreneurial approach to products and services.