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AP Problem Resolution Process Expert - A

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Capgemini

12d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • Manila

AI generated summary

  • You should ensure timely completion of daily tasks, demonstrate process knowledge, identify improvements, support team members, and handle invoice processing and problem resolution effectively.
  • You will ensure timely processing of invoices, identify and resolve issues, follow procedures, support team members, and seek improvement opportunities in daily operations.

Requirements

  • Ensure that the daily activities within his/her responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.
  • Demonstrate knowledge of processes and procedures relevant to the function and proactively identifies improvement opportunities.
  • May support others in process related areas, as outlined by the Team Leader.
  • Processing of incoming invoices, with initial problem identification and resolution.
  • Is responsible for processing transactions and producing outputs.

Responsibilities

  • Ensure that the daily activities within his/her responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.
  • Demonstrate knowledge of processes and procedures relevant to the function and proactively identifies improvement opportunities.
  • May support others in process related areas, as outlined by the Team Leader
  • Processing of incoming invoices, with initial problem identification and resolution
  • Is responsible for processing transactions and producing outputs

FAQs

What is the primary role of an AP Problem Resolution Process Expert - A?

The primary role is to leverage expert knowledge of Problem Resolution to achieve service levels and key measurement targets while delivering high-quality, cost-effective services that drive business outcomes.

What are the key responsibilities of this position?

Key responsibilities include ensuring timely fulfillment of daily activities according to desktop procedures and SLA targets, identifying process improvement opportunities, processing incoming invoices, and resolving initial problems related to transactions.

What types of issues will the expert be expected to resolve?

The expert will be responsible for problem identification and resolution of accounts payable invoices and any operational issues raised by junior team members.

Will the AP Problem Resolution Process Expert act as a team lead?

Yes, the expert may temporarily back up or act as a team lead when required.

Is there an emphasis on process improvement in this role?

Yes, there is a strong emphasis on proactively identifying improvement opportunities within processes and methodologies.

What competencies are expected for someone in this role?

The competencies expected include knowledge of relevant processes and procedures, capability in processing transactions, and a proactive approach to problem identification and resolution.

Who does this role collaborate with?

This role collaborates with team members and may support others in process-related areas as outlined by the Team Leader.

Are there specific performance metrics associated with this role?

Yes, the role focuses on achieving key measurement targets and service levels for the team.

Get the Future You Want

Technology
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.