FAQs
What is the primary role of an AP Problem Resolution Process Expert - A?
The primary role is to leverage expert knowledge of Problem Resolution to achieve service levels and key measurement targets while delivering high-quality, cost-effective services that drive business outcomes.
What are the key responsibilities of this position?
Key responsibilities include ensuring timely fulfillment of daily activities according to desktop procedures and SLA targets, identifying process improvement opportunities, processing incoming invoices, and resolving initial problems related to transactions.
What types of issues will the expert be expected to resolve?
The expert will be responsible for problem identification and resolution of accounts payable invoices and any operational issues raised by junior team members.
Will the AP Problem Resolution Process Expert act as a team lead?
Yes, the expert may temporarily back up or act as a team lead when required.
Is there an emphasis on process improvement in this role?
Yes, there is a strong emphasis on proactively identifying improvement opportunities within processes and methodologies.
What competencies are expected for someone in this role?
The competencies expected include knowledge of relevant processes and procedures, capability in processing transactions, and a proactive approach to problem identification and resolution.
Who does this role collaborate with?
This role collaborates with team members and may support others in process-related areas as outlined by the Team Leader.
Are there specific performance metrics associated with this role?
Yes, the role focuses on achieving key measurement targets and service levels for the team.