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Apple Channel Store Advisor

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Apple

13d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Dubai

AI generated summary

  • You need 2+ years of relevant experience, strong customer focus, communication skills, sales drive, relationship-building ability, and data analysis skills. A Bachelor's degree is preferred.
  • You will build business plans, train reseller teams, promote Apple products, ensure merchandising standards, engage customers, and provide feedback to enhance store performance.

Requirements

  • Typically requires a minimum of 2+ years of related experience.
  • Passion for helping customers and partners understand how Apple technology can enrich lives.
  • Demonstrated ability to discover customers’ needs and values.
  • Curiosity for continuous learning and eagerness to share knowledge with others.
  • Outstanding customer focus.
  • Excellent communication and presentation skills.
  • Ability to educate, inspire, and influence others.
  • Solid relationship-building skills with the ability to become a trusted business partner at a single point of sale.
  • Fluent in English, Arabic is a plus
  • High level of ethics, values, integrity, and trust.
  • Strong self-motivation and ability to thrive independently in a fast-paced, constantly changing environment.
  • Effective time management including the ability to multi-task, organize, and prioritize tasks.
  • Ambition for driving sales results and recommending Apple solutions.
  • Ability to analyse data, identify trends and develop associated insights and recommendations.
  • Background in direct sales or solution-based selling.
  • Bachelor’s degree or equivalent experience preferred.

Responsibilities

  • Represent Apple and influence within a single partner store to build business plans, achieve partner sales targets, and grow business.
  • Collaborate and train reseller teams on our products, services, and merchandising guidelines, while promoting outstanding customer experiences and developing brand advocates.
  • Educate and encourage store teams to stay knowledgeable on the latest Apple product and services portfolio.
  • Meet customers and promote the Apple ecosystem by communicating the benefits and values of the products through product demonstrations and consultations, individually or in groups.
  • Build a community of dedicated Apple customers who will come back to consult on future Apple purchases.
  • Strive for excellence and ensure Apple’s outstanding dedication to merchandising and brand standards are upheld throughout your store; this includes ensuring that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.
  • Provide daily care and inspection according to guidelines and escalate issues for timely and effective resolution.
  • Provide insightful feedback that will help to further develop and improve upon Apple Shop performance, working together with partner store leadership to achieve and improve results and drive lasting impact.

FAQs

What is the main responsibility of an Apple Channel Store Advisor?

The main responsibility is to lead the sales, merchandising, and operations of an Apple Shop within a partner reseller store, while providing excellent customer service and training partner staff.

What qualifications are required for this position?

Typically, a minimum of 2+ years of related experience is required, along with a passion for helping customers, outstanding customer focus, excellent communication skills, and a high level of ethics and integrity.

Is previous experience in sales necessary for this role?

While not mandatory, a background in direct sales or solution-based selling is preferred, as it aligns with the responsibilities of driving sales results and recommending Apple solutions.

Are there any language requirements for this position?

Yes, fluency in English is required, and proficiency in Arabic is considered a plus.

What type of work environment can be expected in this role?

The role requires strong self-motivation and the ability to thrive independently in a fast-paced, constantly changing environment.

What educational background is preferred for applicants?

A bachelor's degree or equivalent experience is preferred but not strictly required.

How does the Apple Channel Store Advisor contribute to customer experience?

The advisor promotes outstanding customer experiences by conducting product demonstrations, educating store teams, and communicating the benefits of Apple products, thereby building a community of dedicated Apple customers.

What are the working hours for this role?

This position is expected to have a weekly hours commitment of 40 hours.

Is there an opportunity for growth within this role?

Yes, the position involves feedback and collaboration with partner store leadership to improve performance and drive lasting impact, offering potential growth opportunities.

Will training be provided for new hires?

Yes, the advisor will be responsible for training partner staff on Apple products, services, and merchandising guidelines.

Technology
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity.