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Application Specialist - CRM (Remote)

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Ashurst

1mo ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Product
  • Canberra
    Remote

AI generated summary

  • You should have extensive Interaction CRM experience, expertise in contact management, knowledge of on-premises/cloud SaaS, SQL proficiency, data analytics skills, and a customer-centric approach.
  • You will support LexisNexis Interaction CRM, manage on-premises and cloud solutions, optimize contact management, and ensure data integrity while providing technical support and training.

Requirements

  • Expertise in Interaction CRM: Extensive experience with LexisNexis Interaction CRM, including configuration, troubleshooting, and administration.
  • Interaction Modules: In-depth knowledge of various CRM modules, such as IQ, Opportunities, Engagement, and other relevant modules to maximize the CRM's capabilities.
  • Contact Management: Expertise in managing and optimising the contact management functionality within Interaction CRM to ensure effective and accurate client relationship tracking.
  • On-Premises and Cloud SaaS Knowledge: Proven experience supporting both on-premises and cloud-based SaaS applications, with a strong understanding of hybrid environments.
  • Product Ecosystem Knowledge: Proficiency with related products like eMarketing solutions, Qorus, and SharePoint Online, including support and integration.
  • Database and Web Management (SQL, IIS): Strong proficiency in SQL for database management, tuning, and reporting, with experience managing IIS and XML for web application support and system integration.
  • Data Analytics & Reporting: Ability to manage data quality and integrity, deduplicate data, and generate actionable insights through data analytics.
  • Customer-Centric Approach: Strong interpersonal skills with a focus on user satisfaction, delivering effective technical support and training.

Responsibilities

  • We’re looking for a skilled CRM Product Support & Solutions Specialist to provide comprehensive support for LexisNexis Interaction CRM and its integrations, including Windows operating systems for these products.
  • The role focuses on current on-premises CRM instances in Australia and the UK.
  • Background skills in supporting disaster recovery (DR) for CRM and managing the product lifecycle are essential.
  • Experience in transformation from on-premises to cloud is highly desirable as part of the roadmap but not essential.
  • Expertise in Interaction CRM: Extensive experience with LexisNexis Interaction CRM, including configuration, troubleshooting, and administration.
  • Interaction Modules: In-depth knowledge of various CRM modules, such as IQ, Opportunities, Engagement, and other relevant modules to maximize the CRM's capabilities.
  • Contact Management: Expertise in managing and optimising the contact management functionality within Interaction CRM to ensure effective and accurate client relationship tracking.
  • On-Premises and Cloud SaaS Knowledge: Proven experience supporting both on-premises and cloud-based SaaS applications, with a strong understanding of hybrid environments.
  • Product Ecosystem Knowledge: Proficiency with related products like eMarketing solutions, Qorus, and SharePoint Online, including support and integration.
  • Database and Web Management (SQL, IIS): Strong proficiency in SQL for database management, tuning, and reporting, with experience managing IIS and XML for web application support and system integration.
  • Data Analytics & Reporting: Ability to manage data quality and integrity, deduplicate data, and generate actionable insights through data analytics.
  • Customer-Centric Approach: Strong interpersonal skills with a focus on user satisfaction, delivering effective technical support and training.

FAQs

Do we support remote work?

Yes, we support remote work, and this role can be based remotely with access to a local office.

What CRM software do we primarily use?

We primarily use LexisNexis Interaction CRM for our client relationship management.

Is experience in cloud transition necessary for this role?

While experience in transitioning from on-premises to cloud is highly desirable, it is not essential for this role.

What types of CRM modules should I be familiar with?

Familiarity with various Interaction CRM modules such as IQ, Opportunities, Engagement, and others is important to maximize the CRM's capabilities.

What skills are required for managing the Interaction CRM?

Required skills include expertise in configuration, troubleshooting, administration, and contact management within Interaction CRM.

Do I need to have experience with data management?

Yes, strong proficiency in SQL for database management and handling data quality, integrity, and analytics is required.

What environment does this role support?

The role supports both on-premises and cloud-based SaaS applications, with a focus on hybrid environments.

What other products should I be familiar with?

Knowledge of related products like eMarketing solutions, Qorus, and SharePoint Online is beneficial, including their support and integration.

What training and development opportunities does Ashurst offer?

Ashurst offers a global professional development program for all employees to support their growth and skills enhancement.

What benefits does Ashurst provide?

Ashurst offers competitive remuneration, flexible working arrangements, complimentary gym memberships, corporate health plans, and promotes diversity and inclusion initiatives.

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Ashurst

In a changing world, our vision is to be the most progressive global law firm.

Law
Industry
1001-5000
Employees

Mission & Purpose

Ashurst is a leading global law firm and for 200 years we have been advising local and global corporates, financial institutions and governments on their most complex transactions, disputes and projects. With 31 offices in 18 countries and a best-friend referral relationship with an Indian law firm, we offer the international insight of a global network combined with local market knowledge. Client focused service: our clients can access deep local knowledge and on-the-ground support wherever they do business, from people they know and trust. We build teams that are specific to our clients'​ needs, combining specialist legal skills, industry experience and regional know-how. We have a track record of successfully managing large and complex multi-jurisdictional transactions and projects. Our focus is on getting to the heart of clients'​ legal needs and delivering practical, commercial solutions. You can find our legal notices at ashurst.com/legal-notices.