FAQs
What are the primary responsibilities of the Application Support role?
The primary responsibilities include handling production support activities, understanding ticket requirements, performing corrective actions, and owning application level 3 support related activities.
Is experience in the insurance domain required for this role?
Experience in the insurance domain is considered good to have but is not a strict requirement.
What technical skills are necessary for this position?
Necessary technical skills include proficiency in SQL, knowledge of production support tools (such as AppDynamics, Splunk, Logic Monitor, etc.), familiarity with issue tracking software (like ServiceNow, Jira, BMC Remedy), and analytical skills.
Will I be required to work individually or as part of a team?
You should be able to work both as an individual contributor and as part of a team, as the role involves collaboration as well as independent problem-solving.
What monitoring and issue tracking tools should I be familiar with?
You should be familiar with monitoring tools like AppDynamics, Splunk, Logic Monitor, Grafana, and Datadog, as well as issue tracking tools such as ServiceNow, Jira, and BMC Remedy.
How important are communication skills for this role?
Very good communication skills are essential, particularly for client handling and understanding ticket requirements.
What is the company culture like at Virtusa?
Virtusa values teamwork, quality of life, and professional and personal development, fostering a collaborative and dynamic environment for employees.
Is previous experience in production support required?
Yes, strong hands-on experience in production support projects and an understanding of related roles and responsibilities are required.
Are there opportunities for professional development at Virtusa?
Yes, Virtusa is committed to the growth of its employees, providing exciting projects and opportunities for personal and professional development.
What is the hiring policy at Virtusa regarding diversity?
Virtusa has a hiring policy based on equal opportunity, not discriminating on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by law. All employment decisions are made based on qualifications, merit, and business needs.