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Application Support Analyst

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Marex

11d ago

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • London

AI generated summary

  • You must have a strong background in Windows/Linux, SQL/Oracle, financial services experience, ITIL knowledge, excellent communication skills, and familiarity with trading systems and protocols.
  • You will provide support for trading systems, manage incidents, facilitate system upgrades, liaise with business units, handle technical onboarding, and oversee reporting and compliance audits.

Requirements

  • Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architecture
  • Must be able to work under demanding conditions with a calm demeanour
  • Experience gained in a financial services background, ideally banking
  • Ability to work as part of a team in an environment with changing expectations
  • Proven ability to show a proactiveness in picking up issues and improving existing processes
  • Process-driven and systematic mindset
  • Experience with ITIL and change management processes
  • Excellent documentation, communication, and organizational skills
  • Ability to build strong relationships with Application Development teams and business sponsors
  • General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
  • Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
  • Knowledge of server-side infrastructure and admin tools to include the following systems: TT, Stellar, Deltix, ATEO, IBM MQ/Algorithmics and ION Suite
  • Ability to work shifts patterns (if required)
  • Knowledge of Fix Messaging protocol, including support experience
  • Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
  • Experience in technical onboarding of new APIs and systems
  • Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
  • Knowledge and expertise in high frequency trading platforms
  • Desirable - Bachelor’s degree in any relevant field
  • Excellent verbal and written communication skills
  • Desirable - Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

Responsibilities

  • Provide support for all trading and back-office platforms offered by Marex to both internal and external client base.
  • Support business users offering second- and third-line support.
  • Knowledge of scripting language (PowerShell, Python...).
  • Manage new system analysis and implementation.
  • Provide incident management per ITIL standards.
  • Liaison between technology department and business groups to communicate system changes.
  • Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
  • Ensure active tasks retain focus through workflow and prioritisation awareness.
  • Manage vendor system upgrades and implementation.
  • Manage exchange relationships and project manage mandatory upgrades.
  • Manage technical client on-boarding.
  • Complete exchange reporting and compliance audits.
  • Manage client technical requirements within Marex technology department.
  • Complete monthly transactional and volume reporting across all systems.

FAQs

What is the main responsibility of the Application Support Analyst at Marex?

The main responsibility of the Application Support Analyst is to provide ownership of issues and procedural and technical support to various teams and stakeholders while managing incidents and outages to ensure the highest quality delivery of services to end users and clients.

What types of platforms do the Application Support Analysts support?

Application Support Analysts support all trading and back-office platforms offered by Marex, including trade capture, market data, settlement and clearing systems, as well as client applications.

Is experience in a financial services background necessary for this role?

Yes, experience gained in a financial services background, ideally in banking, is required for candidates applying for this role.

Do I need to have knowledge of scripting languages for this position?

Yes, knowledge of scripting languages such as PowerShell or Python is required for this role.

What kind of work environment can I expect?

You can expect a demanding work environment that requires a calm demeanor and the ability to work as part of a team, especially in situations with changing expectations.

Is experience with ITIL and change management processes required?

Yes, experience with ITIL and change management processes is a key requirement for this position.

Are there any specific technical skills required for the role?

Yes, solid background in Windows and Linux/Unix OS, SQL and Oracle database architecture, as well as knowledge of FIX Messaging protocol and market connectivity protocols is required.

Is the ability to work shift patterns necessary for the application?

Yes, the ability to work shift patterns may be required for this role.

What qualifications are desirable for this position?

A Bachelor’s degree in a relevant field is desirable, along with prior experience in a consultative sales support role.

Does Marex promote an inclusive work environment?

Yes, Marex is fully committed to being an inclusive employer and providing an accessible recruitment process for all candidates.

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Marex

Marex is a diversified global financial services platform connecting clients to energy, commodities & financial markets.

Finance
Industry
1001-5000
Employees
2005
Founded Year

Mission & Purpose

Marex is a leading global commodities and financial markets brokerage firm. With a strong presence in the UK and offices worldwide, Marex offers a comprehensive range of services including execution, clearing, and advisory services to institutional clients, corporations, and individual traders. Their mission is to empower clients with the tools, insights, and support needed to navigate and thrive in the complex world of commodities and financial markets. Marex's purpose is to provide innovative solutions and unrivalled expertise, enabling clients to make informed decisions, manage risks effectively, and seize opportunities in the ever-changing market landscape. Through their dedication to excellence and commitment to client success, Marex plays a vital role in facilitating global trade, investment, and hedging activities, while fostering long-term relationships built on trust and integrity.

Culture & Values

  • Respect

    Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and strive to treat them fairly.

  • Integrity

    Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.

  • Collaborative

    We work in teams – open and direct communication and the willingness to work hard and collaboratively are the basis for effective team work. Working well with others is necessary for us to succeed at what we do.

  • Developing Our People

    Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.

  • Adaptable & Nimble

    Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.