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Application Support Analyst (SQL)

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Patterned Learning Career

9d ago

  • Job
    Full-time
    Junior Level
  • Data
    IT & Cybersecurity
  • Boise
    Remote

AI generated summary

  • You need a valid work permit, 1+ year experience, SQL/SSRS skills, C# troubleshooting, SDLC knowledge, and strong customer service. Familiarity with ticketing systems and database analysis is essential.
  • You will provide customer support, troubleshoot software issues using SQL, create reports, and maintain documentation, while facilitating relationships with customers and internal teams.

Requirements

  • A valid work permit is necessary in the US/Canada
  • 1+ Year Experience
  • Ability to diagnose and troubleshoot C# code
  • Ability to dissect stored procedures
  • Understanding of the software development lifecycle (SDLC)
  • Demonstrate superior customer service
  • Perform QA functions for any issue resolution from support calls
  • Develop Reports using SQL Server Reporting Services (SSRS)
  • Create datasets to analyze and recreate issues reported by customers
  • Ability to look through database log files to troubleshoot software issues
  • Track and thoroughly document all customer issues in our ticketing system
  • As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately
  • Facilitate positive proactive working relationships with customers and internal resources
  • Perform visits to customer sites to perform any preventative maintenance
  • Implement and improve remote monitoring tools for our customer’s systems
  • Utilization of the Support Knowledgebase and Ticketing System to troubleshoot issues
  • Routinely log into client databases for data analysis and troubleshooting
  • Resolve application issues with minimal escalations to higher tiers
  • Manage conference calls with key stakeholders

Responsibilities

  • Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
  • Perform QA functions for any issue resolution from support calls.
  • Develop Reports using SQL Server Reporting Services (SSRS).
  • Create datasets to analyze and recreate issues reported by customers.
  • Ability to look through database log files to troubleshoot software issues.
  • Track and thoroughly document all customer issues in our ticketing system.
  • As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
  • Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts, and project managers.
  • Facilitate positive proactive working relationships with customers and internal resources.
  • Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software).
  • Implement and improve remote monitoring tools for our customer’s systems.
  • Utilization of the Support Knowledgebase and Ticketing System to troubleshoot issues.
  • Routinely log into client databases for data analysis and troubleshooting.
  • Resolve application issues with minimal escalations to higher tiers.
  • Manage conference calls with key stakeholders.
  • Ability to diagnose and troubleshoot C# code.
  • Ability to dissect stored procedures.

FAQs

What is the job title for this position?

The job title for this position is Application Support Analyst (SQL).

Is this position remote?

Yes, this position is fully remote.

What is the required experience for this role?

The role requires 1+ year of experience in a relevant field.

What is the salary range for this position?

The annual income for this position ranges from $57K to $67K.

Is a valid work permit necessary for this job?

Yes, a valid work permit is necessary for employment in the US/Canada.

What are the main responsibilities of the Application Support Analyst?

Main responsibilities include demonstrating superior customer service, performing QA functions, developing reports using SQL Server Reporting Services (SSRS), and troubleshooting software issues.

What kind of support is provided to customers?

The Application Support Analyst is expected to track customer issues, diagnose software problems, facilitate positive relationships, and resolve application issues with minimal escalations.

What technical skills are required for this position?

Required technical skills include proficiency in SQL, the ability to diagnose and troubleshoot C# code, and the ability to dissect stored procedures.

Will the analyst need to visit customer sites?

Yes, the role may require visits to customer sites for preventative maintenance of the Exacta software.

How does the role interact with other team members?

The analyst will interact with developers, analysts, and project managers to communicate issues and work collaboratively to resolve problems.

What tools or systems will be utilized in this role?

The analyst will utilize support knowledgebases and a ticketing system to troubleshoot and document issues.

Patterned Learning Career

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Mission & Purpose

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