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Application Support Engineer (m/f/d) – Gigafactory Berlin-Brandenburg

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Tesla

7d ago

  • Job
    Full-time
    Mid & Senior Level
  • Engineering
    IT & Cybersecurity
  • Brandenburg

AI generated summary

  • You need a relevant Bachelor's degree, SQL knowledge, programming skills (Python/Go), system integration understanding, automation ability, team collaboration, and shift flexibility for 24/7 support.
  • You will troubleshoot software issues, improve workflows, document solutions, build tools, automate systems, and coordinate changes with cross-functional teams in a fast-paced environment.

Requirements

  • Bachelor’s degree or higher in an engineering field or equivalent experience and evidence of exceptional ability
  • Working knowledge of querying databases with SQL
  • Experience with Python, Go or other software development languages
  • Must be able to understand integrated systems and their dependencies
  • Excellent interpersonal skills, energetic and a self-starter
  • Ability to identify tasks which require automation and develop the tools to address them
  • Proficiency working in a high-impact, responsive, and collaborative team environment - smart but humble, with a bias for action
  • Experience in application support or similar roles
  • Understanding of queues and stream processing is nice to have
  • Work in shifts to support production 24/7 (late shift, night shifts and weekends included)

Responsibilities

  • Ability to facilitate delivery of Tesla’s manufacturing software systems by resolving day to day issues
  • Understand and improve the end-to-end workflow of Factory Software applications like manufacturing execution and material flow management systems and the other integrating systems
  • Quickly troubleshoot technical problems, document the root cause and the solution
  • Build Software Applications/Tools to address the issues that require immediate solution if a permanent fix is not possible in existing Factory Software applications
  • Document troubleshooting guides to empower your teammates and systems users
  • Work directly with software developers to understand user issues and long-term directions, propose, and provide solutions for recurring problems
  • Setup automation and monitoring systems to optimize utilization of Factory Software
  • Respond to and handle business process change requests that require coordination between cross-functional teams
  • Be nimble and react quickly to changing business conditions

FAQs

What is the main role of an Application Support Engineer at Tesla's Gigafactory Berlin-Brandenburg?

The main role is to support the operational health of systems that coordinate and facilitate the car manufacturing process by resolving day-to-day issues, troubleshooting technical problems, and improving the workflows of Factory Software applications.

What qualifications are required for this position?

A Bachelor’s degree or higher in an engineering field or equivalent experience is required, along with a working knowledge of querying databases with SQL and experience with software development languages like Python or Go.

Is experience in application support necessary?

Yes, experience in application support or similar roles is beneficial for this position.

What skills are essential for this role?

Essential skills include excellent interpersonal abilities, problem-solving skills, understanding of integrated systems and dependencies, ability to automate tasks, and the capacity to work in a high-impact, collaborative team environment.

Will I need to work shifts?

Yes, working in shifts to support production 24/7, including late shifts, night shifts, and weekends, is a requirement for this role.

What programming languages should I be familiar with?

Familiarity with SQL for database querying and programming languages such as Python or Go is expected.

What type of problems will I be solving as an Application Support Engineer?

You will be troubleshooting technical problems, documenting root causes and solutions, and building software applications/tools for immediate needs when a permanent fix is not possible.

What does Tesla offer as part of the compensation package?

Tesla offers a competitive salary, Tesla shares or bonuses, 30 vacation days, an occupational pension, life and disability insurances, free EV charging, product discounts, and various transportation benefits.

Will I be working with software developers?

Yes, you will work directly with software developers to understand user issues, propose, and provide solutions for recurring problems.

Is there an opportunity for personal development in this role?

Yes, the role involves documenting troubleshooting guides and empowering teammates and system users, offering opportunities for personal development.

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.