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Application Support Lead

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Bristol City Council

26d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    People, HR & Administration
  • Bristol
  • 4d left

AI generated summary

  • You must be well-organized, possess excellent communication and negotiation skills, and be able to explain technical concepts to non-technical stakeholders effectively.
  • You will lead the application support team, manage upgrades, ensure compliance with support procedures, liaise with software providers, and collaborate with senior stakeholders on priorities.

Requirements

  • You must be well organised, have excellent communication & negotiation skills, with the ability to convey technical information to non-technical stake holders.

Responsibilities

  • Manage the Social Care & Education Application support team, providing leadership, guidance to ensure the team delivers high quality support and deliver exceptional customer service to our internal stakeholders.
  • Lead and manage upgrades and new technology implementations taking opportunities to speed up deployment and process efficiency.
  • Ensure that all requests for application support are dealt with according to agreed framework and procedures, recommending and implementing support team improvements where necessary.
  • Act as a primary liaison with our system software provider, overseeing and planning system upgrades & testing, managing the supplier relationship, and escalating issues as necessary to ensure the performance and reliability of the case management & finance system.
  • Provide expert advice and collaborate with senior stakeholders in the Adults, Children & Education departments, engaging in discussions to understand their needs, agreeing on priority work items, and ensuring alignment between business requirements & application and support activities.

FAQs

What is the position available?

The position available is for an Application Support Lead at Bristol City Council.

What are the main responsibilities of the Application Support Lead?

The main responsibilities include managing the Social Care & Education Application support team, leading upgrades and new technology implementations, ensuring application support requests are handled according to procedures, liaising with the system software provider, and collaborating with senior stakeholders in the Adults, Children & Education departments.

Where will the work be based?

The work will be based at City Hall, with options for hybrid working arrangements that allow for a mix of home and office work.

Is the role full-time?

Yes, the role is full-time and permanent.

What qualifications or skills are required for this position?

The position requires excellent communication and negotiation skills, the ability to convey technical information to non-technical stakeholders, strong organisational skills, and leadership experience.

What benefits does Bristol City Council offer?

Bristol City Council offers flexible working and flexitime, membership of the Local Government Pension scheme, a generous annual leave allowance, and a supportive work environment.

When are interviews scheduled?

Interviews are scheduled for the week commencing 9th December 2024.

How should I apply for this position?

To apply, you need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application.

Will support be provided for disabled applicants?

Yes, as a Disability Confident employer, we value recruiting and retaining disabled people and will provide reasonable adjustments throughout the interview process and continued workplace support.

Does Bristol City Council encourage diversity in applications?

Yes, Bristol City Council values having a diverse workforce and particularly encourages applications from under-represented groups, including Black and racially minoritised individuals, Disabled, and LGBTQ+ candidates.

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Bristol City Council

We’re a vibrant local authority responsible for providing services to over 459,000 people in Bristol.

Government
Industry
5001-10,000
Employees
1974
Founded Year

Mission & Purpose

We provide hundreds of day-to-day services, from being a landlord, providing social care and running our museums, libraries and parks. We deliver a diverse range of services to support people who live and work in Bristol, and people who visit the city too. We are committed to building a better Bristol – a city where everyone shares in its success. To achieve our vision we must ensure the social, economic and political inclusion of everyone, irrespective of age, gender, sexuality, disability, ethnicity, religion or socio-economic status. We have an ambitious vision to build a better Bristol that includes everyone in the city’s success. That’s why we’re looking for innovative and talented individuals who can help us achieve this vision. We want people who share our values and commitment to serve the city, its communities and citizens. Join us and you'll get more than a challenging job; you'll enjoy all the benefits of living and working in one of Europe's most vibrant and best-located cities. We strive for an inclusive, high-performing, healthy and motivated workforce. To help us achieve this we offer a range of flexible working options to help you balance your work and home life. We need dynamic people from a diverse range of backgrounds who are keen to work in a fast-paced environment to help empower people to live successful and independent lives as part of their community. We’re looking for people as vibrant, as inspiring and as unique as the city of Bristol itself.