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Appointment Centre Clerk

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Calderdale and Huddersfield NHS Foundation Trust

7d ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You must book, cancel, and reschedule appointments, maintain accurate electronic records, manage transport for patients, communicate effectively, and handle outpatient referrals.
  • You will book, cancel, and reschedule appointments, ensure accurate electronic records, manage patient transport, maintain communication, and handle outpatient referrals.

Requirements

  • - Booking, cancelling and rescheduling appointments at the request of clinicians and services as well as being able to utilise relevant computer systems in order to ensure that patients are booked in priority order.
  • - To proactively ensure that all information held on electronic systems is correct and up to date.
  • - Responsible for booking transport for patients when necessary and notifying the transport department of any cancellations or changes when required.
  • - To ensure that communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic issues.
  • - To transcribe data from multiple sources into the electronic patient record accurately.
  • - To manage and direct outpatient referrals via e-Referral, and to manage the work lists produced on the various systems mentioned relating to CHFT and action accordingly.

Responsibilities

  • Booking, cancelling and rescheduling appointments at the request of clinicians and services as well as being able to utilise relevant computer systems in order to ensure that patients are booked in priority order.
  • To proactively ensure that all information held on electronic systems is correct and up to date.
  • Responsible for booking transport for patients when necessary and notifying the transport department of any cancellations or changes when required.
  • To ensure that communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic issues.
  • To transcribe data from multiple sources into the electronic patient record accurately.
  • To manage and direct outpatient referrals via e-Referral, and to manage the work lists produced on the various systems mentioned relating to CHFT and action accordingly.

FAQs

What is the main role of the Appointment Centre Clerk?

The main role of the Appointment Centre Clerk is to support the trust in the delivery of outpatient services by managing the booking, cancelling, and rescheduling of patient appointments, and ensuring clear communication with patients and internal staff.

Where is the Appointment Centre Clerk position located?

The Appointment Centre Clerk position is located at Huddersfield Royal Infirmary.

What are the key responsibilities of the Appointment Centre Clerk?

Key responsibilities include booking, cancelling, and rescheduling appointments, maintaining accurate electronic records, managing outpatient referrals via e-Referral, transcribing data, and coordinating patient transport when necessary.

Is there a structured training program for new employees?

Yes, there will be a structured induction and training program to assist in orientation to the role.

Who can I contact for more information about the job?

For further details or informal visits, you can contact Fatima Begum, Appointment Centre Assistant Manager, at fatima.begum@cht.nhs.uk or call 01484 356983.

What is the Appointment Centre Clerk's role in relation to transport booking?

The Appointment Centre Clerk is responsible for booking transport for patients when necessary and notifying the transport department of any cancellations or changes.

Does the trust have policies in place to ensure equality and diversity?

Yes, Calderdale and Huddersfield NHS Foundation Trust aims to design and implement services and policies that meet the diverse needs of the population and workforce, ensuring no discrimination based on various factors.

What systems will I be using in this role?

The Appointment Centre Clerk will utilise relevant computer systems to ensure that patient appointments are booked according to priority and will manage work lists from the various systems related to CHFT.

Will I be working in a team?

Yes, you will be working as part of a dynamic Appointment Services Team that includes multiple teams responsible for the smooth running of outpatient services.

Is previous experience required for this position?

The job description does not specify required previous experience, but relevant administrative skills and experience in healthcare settings may be beneficial.

Calderdale and Huddersfield NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
2001
Founded Year

Mission & Purpose

Calderdale and Huddersfield NHS Foundation Trust (CHFT) offers a broad range of healthcare services, including acute, emergency, and elective care, across Calderdale and Huddersfield. Their mission is to provide high-quality, patient-centered care that improves health outcomes and ensures safety. Their purpose is to deliver excellent clinical services, enhance community well-being, and support continuous improvement and innovation in healthcare.