FAQs
What are the main responsibilities of the Approval Officer?
The Approval Officer reviews and follows up on pre-approval requests, coordinates with the Billing Team and other departments regarding insurance concerns, responds to queries about insurance coverage, assists in training new staff, monitors approvals, and handles all insurance-related inquiries from staff and patients.
What qualifications are required for the Approval Officer position?
A Bachelor’s Degree is preferred in Nursing, Coding, or a paramedical field, along with at least three years of experience in the health insurance or healthcare industry.
Is knowledge of computer applications necessary for this role?
Yes, basic knowledge in computer applications and Microsoft software is required for the Approval Officer position.
What language skills are preferred for this position?
Fluency in spoken and written English is required, and spoken Arabic is advantageous but not essential.
How does the Approval Officer assist in the training of new staff?
The Approval Officer assists in training newly inducted staff about various insurance protocols.
What is the role of the Approval Officer in managing rejected approvals?
The Approval Officer monitors, dispatches approvals, and follows up on pending and rejected cases, while also coordinating with doctors and insurance companies regarding justification for rejected approvals.
Does the Approval Officer contribute to reporting for management?
Yes, the Approval Officer prepares daily productivity reports as requested by management and assists in month-end reporting.
What additional administrative responsibilities does the Approval Officer have?
The Approval Officer manages general administration of the office in the absence of the Team Leader.
How does the Approval Officer improve business relations for the hospital?
The Approval Officer improves business relations through the uniform, equitable, and transparent application of the policies of NMC Hospital DIP.