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Aprimo DAM Librarian

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Cognizant

8d ago

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
    Design
  • Hyderabad, +1

AI generated summary

  • You should have a degree in library science or related field, 2+ years in Digital Asset Management (preferably APRIMO), strong communication skills, attention to detail, and be self-motivated.
  • You will provide end-to-end user support, manage content categorization, ensure metadata integrity, audit assets, and support workflows while driving knowledge sharing and team development.

Requirements

  • Bachelor’s degree and/or master’s degree in library science or relevant subject.
  • At least 2 years’ experience working in Digital Libraries/Digital Asset Management, preferably with APRIMO.
  • Proficient understanding of broader content management goals and implementing solutions to achieve them.
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Attention to detail and focus on quality.
  • Proven ability to self-manage.
  • Fluent English (both written and verbal).

Responsibilities

  • Ability to provide E2E user support from on boarding to off boarding, i.e. rights and access granting, training assignment, resolution and triaging of user issues.
  • Categorize, analyze and index all content and information resources, as per the defined taxonomy.
  • Ensure metadata integrity, file format validation, file format conversion, content migration, categorization and tagging.
  • Conduct final audit in the workflow before assets are made available for distribution.
  • Support brand-specific portals with configuration.
  • Filter, locate, analyze and generate insights on relevant content for the user.
  • Evaluate digital assets for archiving, archive content and maintain quality control of archiving operations.
  • Understand customer requirements and manage expectations throughout delivery.
  • Follow policies & strategy for DAM team, which are quality focused while increasing CSAT scores and driving innovation.
  • Help in Design workflows, standards, processes and set goals that will leverage the system.
  • Build and maintain subject matter expertise on content management capabilities.
  • Drive knowledge sharing and people development among the DL team.
  • Support service leads in on boarding of new team members.

FAQs

What is the main responsibility of a DAM Librarian?

The main responsibility of a DAM Librarian is to manage digital assets, provide support in content and digital asset management, and oversee the day-to-day operations of the DAM tool, ensuring efficient access and re-use of creative assets across the enterprise.

What qualifications are required for this position?

A Bachelor’s degree and/or master’s degree in library science or a relevant subject is required, along with at least 2 years of experience working in Digital Libraries/Digital Asset Management, preferably with APRIMO.

What specific skills are beneficial for a DAM Librarian?

Beneficial skills include excellent communication and interpersonal skills, strong customer service orientation, attention to detail, focus on quality, and a proven ability to self-manage.

What kind of user support does the DAM Librarian provide?

The DAM Librarian provides end-to-end user support from onboarding to offboarding, which includes rights and access granting, training assignment, and resolution of user issues.

What tools and processes will the DAM Librarian be managing?

The DAM Librarian will manage content management systems, taxonomy, indexing, cataloging, archiving, and metadata tagging, ensuring the integrity and quality of digital assets.

Is experience with APRIMO necessary for this role?

While not explicitly stated, it is preferred that candidates have experience with APRIMO, as the role involves managing digital assets specifically within that platform.

How does the DAM Librarian contribute to the overall customer satisfaction?

The DAM Librarian follows policies and strategies that are focused on quality, which help improve customer satisfaction scores while driving innovation in digital asset management.

What are the performance expectations for this role?

Key performance indicators include providing services according to agreed KPIs and SLAs, maintaining a high level of quality, improving relationships with users and stakeholders, and ensuring audit preparedness and compliance rates.

What is the emphasis on collaboration within the DAM team?

The DAM Librarian is expected to drive knowledge sharing and people development, support service leads in onboarding new team members, and help design workflows and processes for effective content management.

Are language skills important for this position?

Yes, fluency in English, both written and verbal, is important for effective communication in this role.

Cognizant

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.