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Area Manager, Operations

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Amazon

4d ago

  • Job
    Full-time
    Mid Level
  • Hyderabad, +1

AI generated summary

  • You must have a bachelor's degree, 3+ years in performance metrics or process improvement, flexible schedule, and experience in FC operations.
  • You will manage safety, quality, customer experience, and productivity, lead a team, drive operational initiatives, and collaborate with support staff to address issues and enhance performance.

Requirements

  • * Bachelor's degree or equivalent
  • * 3+ years of performance metrics, process improvement or lean techniques experience
  • * Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • * Experience in FC Operations

Responsibilities

  • Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.
  • Area Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound).
  • Additional responsibilities include managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
  • Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.
  • Sets / clarifies requirements and expectations for Process Assistants.
  • Measures performance, provides feedback, and holds Process Assistants accountable for their performance and the performance of their functions.
  • Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  • Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
  • Able to address operational and personnel issues affecting functional area.

FAQs

What is the role of an Area Manager in Operations at Amazon Fulfillment Centers?

The Area Manager is responsible for managing a department within the Fulfillment Center, focusing on safety, quality, customer experience, and productivity. They lead and develop a team, set performance expectations, and implement process improvements to meet operational goals.

What are the basic qualifications required for the Area Manager position?

A Bachelor's degree or equivalent and at least 3 years of experience in performance metrics, process improvement, or lean techniques are required. Candidates must also be able to work a flexible schedule that may include weekends, nights, and/or holidays.

Is experience in Fulfillment Center (FC) operations necessary for this role?

While not required, experience in Fulfillment Center operations is preferred for the Area Manager position.

What key performance areas does the Area Manager need to focus on?

The Area Manager must focus on safety, quality, customer experience, and productivity within their functional area.

Will I be expected to work a flexible schedule?

Yes, the Area Manager is required to work a flexible schedule, which may include weekends, nights, and holidays.

What are the responsibilities related to team management for an Area Manager?

Responsibilities include coaching and mentoring Process Assistants, measuring performance, providing feedback, and holding team members accountable for meeting performance objectives.

How does the Area Manager contribute to process improvement initiatives?

The Area Manager drives creation of staffing plans and quality initiatives, implements process changes, and fosters a culture of continuous improvement by leveraging ideas from team members.

Who does the Area Manager collaborate with in the Fulfillment Center?

The Area Manager works closely with various support staff including HR, Financial, Facilities, S&LP, IT Managers, and other Operations Managers to secure resources and support for projects and initiatives.

Can you describe the employee relations aspect of the Area Manager role?

The Area Manager is responsible for building positive employee relations within their team and contributing to leadership development within the Fulfillment Center.

What is the job ID for the Area Manager, Operations position?

The job ID for the Area Manager, Operations position is A2791858.

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.