Logo of Huzzle

Area Manager - Operations - Hyderabad

image

PhonePe

5d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You need 3-5 years in sales/operations, strong communication, problem-solving skills, a results-driven mindset, and basic Excel. Startup exposure and travel readiness are pluses.
  • You will manage merchant relationships, oversee stock and order processes, ensure accurate product cataloging, implement pricing strategies, lead a team, and monitor performance metrics.

Requirements

  • Proven working experience of 3-5 years in sales/business development/cataloging/quick commerce operations
  • Excellence communication and influencing skills
  • Strong ethics and discretion while dealing with customers
  • Drive for result, able to demonstrate/quantify success relative to established targets and metrics
  • Strong bias for action, problem solving and ownership
  • Ability to develop strong relationships with stakeholders and be a team player
  • Exposure to the start up environment is an added advantage
  • Basic Excel skills
  • Should be ready to travel as this is a full-time field role

Responsibilities

  • Category Understanding: You will need to develop a deep understanding of growth trends and dynamics in different sectors like Supermarkets, FMCG, Healthcare, Lifestyle, and others. This knowledge will help you align store offerings with market demand and growth opportunities.
  • Merchant Management: This involves managing existing merchant relationships to ensure they meet operational standards, product availability, and quality.
  • Store Cataloging: A key responsibility is to ensure that all products and services are accurately cataloged in the system. This involves organizing them into correct categories, ensuring up-to-date product details, pricing, and availability, all within the required timelines.
  • Stock Management and Audit: Managing inventory effectively is crucial. You will oversee quality checks, stock levels and conduct audits to ensure there are no discrepancies in stock records.
  • Pricing Strategy: You will be responsible for ensuring that product pricing is competitive by maintaining pricing parity with key competitors. This includes monitoring competitor pricing trends and adjusting your pricing accordingly to remain attractive to customers.
  • Order and Fulfillment Management / Order Lifecycle: You will oversee the entire order process, from order creation to fulfillment and delivery. This includes ensuring that orders are accepted and packed as per defined TATs, managing any issues that arise during the order process, and ensuring ground-level resolution based on tickets raised by customers.
  • Team Management: Leading and managing a team of store executives will be a core responsibility. You’ll need to ensure that your team is motivated, properly trained, and able to carry out their tasks efficiently. Providing guidance, setting expectations, and maintaining communication within the team will be essential for success.
  • Store Metrics and Performance: Monitoring and improving key performance indicators (KPIs) will be critical. This could include metrics like sales performance, inventory turnover, merchant performance, or customer satisfaction. You’ll need to use this data to drive decisions and make operational improvements.

FAQs

What is the primary responsibility of the Area Manager - Operations role at PhonePe?

The primary responsibility of the Area Manager - Operations is to gain a thorough understanding of growth trends across various categories, manage merchant relationships, oversee store cataloging and stock management, handle the complete order lifecycle, lead a team of store executives, and track key store performance metrics.

What qualifications are required for this role?

The role requires 3-5 years of proven experience in sales, business development, cataloging, or quick commerce operations, along with strong communication and influencing skills, a drive for results, and basic Excel skills.

Is prior experience in a startup environment an advantage?

Yes, exposure to the startup environment is considered an added advantage for this position.

What type of work schedule is expected for this position?

This is an on-field role with a 6-day work schedule, including rotational week off.

Will I need to travel for this role?

Yes, travel is required as this is a full-time field role.

What kind of benefits does PhonePe offer to full-time employees?

PhonePe offers various benefits, including medical and critical illness insurance, wellness programs, parental support, retirement benefits, mobility benefits, and other perks like higher education assistance and car lease options.

How does PhonePe support its employees' work-life balance?

PhonePe promotes a creative work environment and encourages employees to take on roles beyond defined job descriptions, helping to create a balanced and engaging workplace culture.

What is the focus area regarding merchant management in the role?

The focus area regarding merchant management includes ensuring that existing merchant relationships meet operational standards, product availability, and quality requirements.

What are key performance metrics that will be monitored in this role?

Key performance metrics that will be monitored may include sales performance, inventory turnover, merchant performance, and customer satisfaction.

Is a specific technical skill set required for this position?

A basic knowledge of Excel is required, as it is essential for managing data and tracking performance metrics.

Technology
Industry
5001-10,000
Employees

Mission & Purpose

PhonePe is a digital payments platform based in India that enables users to perform a variety of financial transactions through their mobile devices. The company offers services such as money transfers, bill payments, recharges, and online shopping, leveraging the Unified Payments Interface (UPI) for seamless and secure transactions. PhonePe's ultimate mission is to drive financial inclusion by providing a user-friendly, accessible, and secure digital payment solution that caters to a diverse range of users. Their purpose is to simplify financial transactions and promote digital financial services, thus contributing to the broader goal of a cashless economy and enhancing the financial well-being of their user