FAQs
What is the primary responsibility of the Area Manager - Operations role at PhonePe?
The primary responsibility of the Area Manager - Operations is to gain a thorough understanding of growth trends across various categories, manage merchant relationships, oversee store cataloging and stock management, handle the complete order lifecycle, lead a team of store executives, and track key store performance metrics.
What qualifications are required for this role?
The role requires 3-5 years of proven experience in sales, business development, cataloging, or quick commerce operations, along with strong communication and influencing skills, a drive for results, and basic Excel skills.
Is prior experience in a startup environment an advantage?
Yes, exposure to the startup environment is considered an added advantage for this position.
What type of work schedule is expected for this position?
This is an on-field role with a 6-day work schedule, including rotational week off.
Will I need to travel for this role?
Yes, travel is required as this is a full-time field role.
What kind of benefits does PhonePe offer to full-time employees?
PhonePe offers various benefits, including medical and critical illness insurance, wellness programs, parental support, retirement benefits, mobility benefits, and other perks like higher education assistance and car lease options.
How does PhonePe support its employees' work-life balance?
PhonePe promotes a creative work environment and encourages employees to take on roles beyond defined job descriptions, helping to create a balanced and engaging workplace culture.
What is the focus area regarding merchant management in the role?
The focus area regarding merchant management includes ensuring that existing merchant relationships meet operational standards, product availability, and quality requirements.
What are key performance metrics that will be monitored in this role?
Key performance metrics that will be monitored may include sales performance, inventory turnover, merchant performance, and customer satisfaction.
Is a specific technical skill set required for this position?
A basic knowledge of Excel is required, as it is essential for managing data and tracking performance metrics.