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Area Manager - Operations - Mumbai

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PhonePe

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Quick Apply

AI generated summary

  • You need 3-5 years in sales or operations, excellent communication, problem-solving skills, strong ethics, basic Excel, and a willingness to travel. Startup experience is a plus.
  • You will manage merchant relationships, oversee cataloging and stock audits, develop pricing strategies, ensure order fulfillment, lead your team, and monitor store performance metrics.

Requirements

  • Proven working experience of 3-5 years in sales/business development/cataloging/quick commerce operations
  • Excellence communication and influencing skills
  • Strong ethics and discretion while dealing with customers
  • Drive for result, able to demonstrate/quantify success relative to established targets and metrics
  • Strong bias for action, problem solving and ownership
  • Ability to develop strong relationships with stakeholders and be a team player
  • Exposure to the start up environment is an added advantage
  • Basic Excel skills
  • Should be ready to travel as this is a full-time field role

Responsibilities

  • Category Understanding: You will need to develop a deep understanding of growth trends and dynamics in different sectors like Supermarkets, FMCG, Healthcare, Lifestyle, and others. This knowledge will help you align store offerings with market demand and growth opportunities.
  • Merchant Management: This involves managing existing merchant relationships to ensure they meet operational standards, product availability, and quality.
  • Store Cataloging: A key responsibility is to ensure that all products and services are accurately cataloged in the system. This involves organizing them into correct categories, ensuring up-to-date product details, pricing, and availability, all within the required timelines.
  • Stock Management and Audit: Managing inventory effectively is crucial. You will oversee quality checks, stock levels and conduct audits to ensure there are no discrepancies in stock records.
  • Pricing Strategy: You will be responsible for ensuring that product pricing is competitive by maintaining pricing parity with key competitors. This includes monitoring competitor pricing trends and adjusting your pricing accordingly to remain attractive to customers.
  • Order and Fulfillment Management / Order Lifecycle: You will oversee the entire order process, from order creation to fulfillment and delivery. This includes ensuring that orders are accepted and packed as per defined TATs, managing any issues that arise during the order process, and ensuring ground-level resolution based on tickets raised by customers.
  • Team Management: Leading and managing a team of store executives will be a core responsibility. You’ll need to ensure that your team is motivated, properly trained, and able to carry out their tasks efficiently. Providing guidance, setting expectations, and maintaining communication within the team will be essential for success.
  • Store Metrics and Performance: Monitoring and improving key performance indicators (KPIs) will be critical. This could include metrics like sales performance, inventory turnover, merchant performance, or customer satisfaction. You’ll need to use this data to drive decisions and make operational improvements.

FAQs

What is the primary role of the Area Manager - Operations in Mumbai?

The primary role involves gaining a thorough understanding of growth trends across various categories, managing merchant relationships, overseeing store operations and cataloging, leading a team of store executives, and tracking key store performance metrics.

How many years of experience are required for this position?

A proven working experience of 3-5 years in sales, business development, cataloging, or quick commerce operations is required.

What are the working hours for this role?

This is an on-field role with a 6-day shift base working and rotational week off.

Is travel required for this position?

Yes, travel is required as this is a full-time field role.

What kind of team will I be leading in this role?

You will be leading a team of store executives, ensuring they are motivated, properly trained, and able to efficiently carry out their tasks.

What are some of the key responsibilities related to inventory management?

Key responsibilities include managing stock levels, conducting audits, overseeing quality checks, and ensuring there are no discrepancies in stock records.

Is knowledge of Excel necessary for this role?

Yes, basic Excel skills are required for this position.

Does PhonePe offer any employee benefits?

Yes, PhonePe provides a range of benefits, including medical insurance, wellness programs, parental support, and retirement benefits.

What qualities are essential for success in this role?

Essential qualities include strong communication and influencing skills, a drive for results, problem-solving abilities, and the capability to develop strong relationships with stakeholders.

Is exposure to startup environments considered an asset for this role?

Yes, having exposure to a startup environment is considered an added advantage for this position.

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PhonePe

Technology
Industry
5001-10,000
Employees

Mission & Purpose

PhonePe is a digital payments platform based in India that enables users to perform a variety of financial transactions through their mobile devices. The company offers services such as money transfers, bill payments, recharges, and online shopping, leveraging the Unified Payments Interface (UPI) for seamless and secure transactions. PhonePe's ultimate mission is to drive financial inclusion by providing a user-friendly, accessible, and secure digital payment solution that caters to a diverse range of users. Their purpose is to simplify financial transactions and promote digital financial services, thus contributing to the broader goal of a cashless economy and enhancing the financial well-being of their user