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Area Supervisor, MCG

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Melbourne

AI generated summary

  • You must commit to all 2025 AFL match days, manage stock, ensure service excellence, have SwiftPOS and Humanforce experience, and possess strong attention to detail.
  • You will supervise food and beverage team members, assist with stock takes, manage staffing levels, and escalate issues as needed.

Requirements

  • Full commitment for match days, throughout the 2025 AFL season. Including weekends, periodic Thursday and Friday nights and public holiday matches.
  • Occasional set up shifts in the lead up to block buster games.
  • Potential for ongoing shifts outside the AFL season.
  • A commitment to service excellence
  • Ability to manage stock
  • Exceptional attention to detail and the ability to think on your feet
  • Experience using the POS system, SwiftPOS
  • Experience using the rostering system, Humanforce

Responsibilities

  • Supervising casual food & beverage team members
  • Responsible for assisting with stock take as required
  • Monitoring staffing levels and requesting changes when necessary
  • Escalating issues through to the appropriate channels

FAQs

What are the main responsibilities of the Area Supervisor position at the MCG?

The main responsibilities include supervising casual food and beverage team members, assisting with stock take, monitoring staffing levels, and escalating issues to the appropriate channels.

What is the work schedule for this position?

The Area Supervisor must commit to match days throughout the AFL season, including weekends, periodic Thursday and Friday nights, and public holiday matches, with occasional setup shifts before blockbuster games.

Is prior experience required for this role?

While a commitment to service excellence and the ability to manage stock are essential, prior experience with the POS system, SwiftPOS, and the rostering system, Humanforce, is regarded as highly desirable but not essential.

Where is the Legends Room located?

The Legends Room is situated on Level 2 in the Shane Warne Stand at the MCG, offering views across the MCG ground.

Will there be opportunities for ongoing shifts outside of the AFL season?

Yes, there is potential for ongoing shifts outside the AFL season.

What type of environment can I expect at the Legends Room?

The Legends Room is a modern bistro featuring two bars, serving food and snack menu options on match days, with the capability for various table sizes and covers.

What qualities are sought after in an ideal candidate?

An ideal candidate should have a commitment to service excellence, exceptional attention to detail, and the ability to think on their feet.

Are there opportunities for training and support for team members?

Yes, as an Area Supervisor, you will be responsible for providing feedback, support, and training to the casual team to ensure a service excellence experience for guests.

What is the capacity of the MCG?

The MCG has a capacity of more than 100,000, making it the largest sporting stadium in the Southern Hemisphere.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.