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ASB & Legal Officer

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Legal

Requirements

  • Good knowledge of relevant legislation and current ASB best practice.
  • Good attention to detail, maintaining accurate records within agreed service levels and targets. Displaying excellent case management.
  • Able to prioritise to meet changing demands.
  • Self-motivated with the ability to plan and work effectively within a high level of supervision.
  • Excellent oral and written communications.
  • Good knowledge of Microsoft Office.
  • Able to demonstrate Guinness behavioural competencies.
  • Proven experience of working in a social housing.
  • Proven experience of building relationships with external agencies.
  • Experience of compiling witness statements and/or court applications.

Responsibilities

  • To manage a volume of routine/complex cases.
  • To carry out thorough and effective investigations into reports of ASB, Fraud and Tenancy Breaches.
  • To adopt a victim centred approach when investigating ASB.
  • Identify vulnerability at the earliest opportunities.
  • Provide high level of customer service in line with Guinness’s Customer Service Standards.
  • Take ownership of allocated cases in accordance with Guinness’s policies and procedures.
  • Prepare Court applications, including injunctions and NOSPs to achieve positive outcomes.
  • Liaise with stakeholders and external partner agencies to effectively utilise the tools and powers.
  • Work together with other team members to innovate and deliver right first-time services.
  • Be proactive and responsive to the communities we serve.

FAQs

Do we support remote work?

Yes, we have a hybrid working style that requires candidates to work some days from the office.

What is the job title for this position?

The job title is ASB & Legal Officer.

Where is this position located?

This position is based in Oldham at Bower House.

What are the main responsibilities of the ASB & Legal Officer?

The main responsibilities include managing and investigating a caseload of Anti-Social Behaviour (ASB), legal and fraud cases, preparing court applications, and working closely with residents and stakeholders.

What type of experience is necessary for this role?

Essential experience includes good knowledge of relevant legislation and current ASB best practices, excellent customer service skills, and effective case management.

Is previous experience in social housing required?

Previous experience in social housing is desirable but not mandatory.

What qualifications or skills are necessary for this position?

The position requires good attention to detail, excellent oral and written communication skills, and proficiency in Microsoft Office.

Will a background check be required for this position?

Yes, this position will require a basic DBS check, which will be paid for by The Guinness Partnership.

What is the salary for the ASB & Legal Officer position?

The salary for this position is £37,004.

Who can I contact for more information about the job?

You can contact David Crowe at 01612197270 or via email at david.crowe@guinness.org.uk.

One of England’s largest affordable housing and care providers. We manage 65,000 homes for more than 140,000 customers.

Non-profit
Industry
1001-5000
Employees
1890
Founded Year

Mission & Purpose

The Guinness Partnership is proud to be one of the largest affordable housing and care providers in the country. We own and manage more than 65,000 homes and provide housing and care services for 140,000 customers. We are a national charitable housing association working across England. We also deliver care and support services across the country.