Asistente de Gerente de Tienda - Valencia

New Balance

Jan 8

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Sales & Business Development
Valencia

Requirements

REQUISITOS PARA EL ÉXITO:
Trabajador en equipo.
Experiencia demostrada en un puesto de supervisión.
Capacidad para dirigir y formar a un equipo.
Conocimiento de los indicadores clave de rendimiento del comercio minorista.
Experiencia previa deseable en el sector minorista.
Demostrar aptitudes de atención al cliente.
Pasión por el comercio minorista y las ventas.
Ganas de aprender.
Capacidad de realizar operaciones matemáticas básicas y procesos operativos generales de venta al por menor.
Conocimiento de los sistemas de caja registradora de los puntos de venta.
Capacidad de comunicación eficaz.
Horario de trabajo flexible, incluidos fines de semana y festivos.

Responsibilities

Analizar el rendimiento de la tienda (por ejemplo, los productos más vendidos, la distribución del espacio, etc.) y realizar los ajustes necesarios para aumentar la productividad y la eficacia.
Proporcionar satisfacción total al cliente a través de nuestro modelo de servicio e impulsar las ventas a través de la experiencia del cliente, utilizando técnicas de venta avanzadas para lograr resultados.
Comprender las expectativas de los clientes y formar al equipo para alcanzarlas o superarlas en todo momento.
Orientar e impartir formación a todos los miembros del equipo en relación con los productos, las tecnologías NB y los productos de temporada.
Ayudar a coordinar los turnosy la programación.
Minimizar las pérdidas aplicando, supervisando y haciendo un seguimiento de todos los procedimientos de prevención de pérdidas.
Asistir en la contratación, la iniciación, la formación y el desarrollo del equipo de la tienda.
Ser responsable de las llaves de la tienda y miembro activo en la tienda y en la trastienda realizando tareas de venta al por menor: ventas, atención al cliente, control de existencias.
Tramitar consultas y ser una vía de escalada para las reclamaciones de los clientes.
Comprender y apoyar las operaciones, las políticas y los procedimientos de la tienda a través de la herramienta “retail game changer”.
Cumplir las políticas y los procedimientos de la empresa.
Desempeñar otras funciones que sean requeridas por la empresa o el Gerente de la tienda.

FAQs

What is the role of an Asistente de Gerente de Tienda at New Balance?

The Asistente de Gerente de Tienda supports the Store Manager in daily operations, provides customer satisfaction through service models, trains team members, analyzes store performance, and assists in various retail tasks.

What are the main responsibilities of the Asistente de Gerente de Tienda?

The main responsibilities include analyzing store performance, providing customer satisfaction, training team members, coordinating shifts, minimizing losses, assisting in hiring and training, handling customer inquiries, and ensuring compliance with company policies.

What qualifications do I need to apply for this position?

Candidates should have demonstrated supervisory experience, team leadership skills, knowledge of retail key performance indicators, customer service skills, a passion for retail and sales, and effective communication abilities.

Is previous retail experience necessary for this role?

While prior retail experience is desirable, it is not mandatory. What’s most important is a passion for retail and willingness to learn.

What are the working hours for this position?

The position requires a flexible work schedule, including availability on weekends and holidays.

Will I have opportunities for professional development?

Yes, New Balance offers great opportunities for development, enabling employees to grow within the company.

Do employees receive any discounts?

Yes, employees enjoy a generous staff discount on New Balance products.

Is there a bonus program available for this role?

Yes, the position includes the possibility of earning more through a store bonus plan.

What type of work environment can I expect?

New Balance fosters inclusive work environments across all European locations, promoting teamwork and collaboration.

Are there any specific customer service expectations for this role?

Yes, the Asistente de Gerente de Tienda is expected to provide total customer satisfaction through advanced sales techniques and ensure team members meet or exceed customer expectations.

New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics

Industry

5001-10,000

Employees

1906

Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.