FAQs
What is the primary role of the Assessment Officer?
The primary role of the Assessment Officer is to deliver a high-quality, customer-focused financial assessment and collection service, assessing income-related benefits and managing complex enquiries.
What qualifications are essential for this role?
Proven experience in financial assessments or income collection services is essential for this role.
Are there preferred qualifications for applicants?
Yes, a relevant qualification in business administration or local government services is desirable.
How should candidates demonstrate their customer service skills?
Candidates should demonstrate excellent customer service skills and the ability to manage sensitive conversations effectively.
What types of skills are necessary regarding technology?
Strong IT skills and the ability to quickly learn new systems are necessary for this role.
Is experience with local authority benefits systems important?
Yes, knowledge of local authority benefits systems and welfare legislation is a desirable qualification.
Is there a focus on professional development in this position?
Yes, there is a strong commitment to continuous professional development expected from candidates.
Will the Assessment Officer work independently or as part of a team?
The Assessment Officer will work as part of a flexible, multi-skilled team.
What is the expected mode of communication for this role?
The expected mode of communication includes effectively communicating with a wide range of customers and stakeholders, both verbally and in writing.
What opportunities for personal influence or innovation are present in this role?
There is an opportunity to influence service delivery and contribute to innovation within the team and the Assessment Hub.
What working arrangements are available for this position?
Hybrid working options are available, subject to service needs.