FAQs
What is the primary focus of the Asset Servicing Senior Analyst role in Custody Client Service?
The primary focus of this role is to provide proactive and exceptional support to local and international clients, manage client queries, and ensure timely resolution of issues while enhancing the overall client experience.
What qualifications are required for this position?
The position requires relevant senior level experience in global financial institutions within Custody Operations, extensive client service experience, strong communication skills, and the ability to manage complex situations.
What kind of team environment can I expect if I join Citi's Custody Client Service team?
You can expect a dynamic team environment where there is a strong emphasis on diversity, talent development, and collaboration with various internal stakeholders and external clients.
What resources are available for career development at Citi?
Citi is committed to investing in the development of its people, offering various resources and initiatives for career growth and professional development.
Is there a focus on process improvement in this role?
Yes, continuously identifying process improvement opportunities and communicating them to management is a key responsibility of the role.
How often is feedback provided regarding job performance?
The role includes regular reviews with senior management, providing opportunities for feedback and assessment of performance.
Will I need to work with clients from different regions?
Yes, the role involves supporting a global client base, which requires effective communication and collaboration across different regions.
What benefits does Citi offer to employees in this role?
Citi offers a competitive base salary, a hybrid working model, and a variety of benefits that support employee wellness, work-life balance, and financial health.
How important is client satisfaction in this role?
Client satisfaction is of utmost importance, as the role requires managing client expectations, addressing concerns, and presenting client satisfaction updates to senior management.
How is the communication and relationship management aspect emphasized in this role?
Strong communication and relationship management skills are vital for developing relationships with both internal stakeholders and external clients, ensuring effective escalation and resolution of issues.