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Asset Servicing Senior Analyst - Custody Client Service

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Citi

13d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Banking & Finance
  • Dublin

AI generated summary

  • You need senior experience in custody operations, strong client service skills, business analytics expertise, risk management ability, excellent communication, and project management skills.
  • You will manage client queries, escalate issues, log risks, identify process improvements, and foster relationships with stakeholders while ensuring client satisfaction through updates and investigations.

Requirements

  • Relevant senior level of experience in global financial institutions in Custody Operations
  • Extensive Client Service experience
  • Proven ability to operate at a senior business analytics level with an excellent understanding of end to end operations processes
  • Proven ability to handle complex and sensitive situations and quickly identify and remediate risks
  • Excellent written and verbal communication skills with ability to communicate and influence at senior levels
  • Strong organizational and project management skills, able to work under pressure and prioritize to deadlines

Responsibilities

  • Key activities include managing, review and responding to client queries, timely escalation of key client issues to the senior manager, manage client expectations by providing updates & timelines for resolution/completion
  • Considered an SME across the Business with regards to Product supported - is considered the person who can answer most questions and will support team to provide solutions to their problems
  • Ownership of logging ORE’s at time of identification, perform weekly review with the senior manager, quarterly reviews and regular/ad-hoc reviews of high-risk areas to monitor risk levels and quantify the potential financial exposure related to those risks
  • Continuously Identify process improvement opportunities and communicating to management for consideration
  • Develops strong relationships across all stakeholders at Citi, along with external clients; responsible for client escalation management including presenting cohesive client satisfaction updates to senior management
  • Comfortable investigating root-cause of any issues, client dis-satisfaction etc and escalating to the senior management

FAQs

What is the primary focus of the Asset Servicing Senior Analyst role in Custody Client Service?

The primary focus of this role is to provide proactive and exceptional support to local and international clients, manage client queries, and ensure timely resolution of issues while enhancing the overall client experience.

What qualifications are required for this position?

The position requires relevant senior level experience in global financial institutions within Custody Operations, extensive client service experience, strong communication skills, and the ability to manage complex situations.

What kind of team environment can I expect if I join Citi's Custody Client Service team?

You can expect a dynamic team environment where there is a strong emphasis on diversity, talent development, and collaboration with various internal stakeholders and external clients.

What resources are available for career development at Citi?

Citi is committed to investing in the development of its people, offering various resources and initiatives for career growth and professional development.

Is there a focus on process improvement in this role?

Yes, continuously identifying process improvement opportunities and communicating them to management is a key responsibility of the role.

How often is feedback provided regarding job performance?

The role includes regular reviews with senior management, providing opportunities for feedback and assessment of performance.

Will I need to work with clients from different regions?

Yes, the role involves supporting a global client base, which requires effective communication and collaboration across different regions.

What benefits does Citi offer to employees in this role?

Citi offers a competitive base salary, a hybrid working model, and a variety of benefits that support employee wellness, work-life balance, and financial health.

How important is client satisfaction in this role?

Client satisfaction is of utmost importance, as the role requires managing client expectations, addressing concerns, and presenting client satisfaction updates to senior management.

How is the communication and relationship management aspect emphasized in this role?

Strong communication and relationship management skills are vital for developing relationships with both internal stakeholders and external clients, ensuring effective escalation and resolution of issues.

Finance
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. Citi's operation is to provide financial services that enable growth and economic progress. Core activities are safeguarding assets, lending money, making payments and accessing the capital markets.

Benefits

  • Live Well, Stay Healthy

    Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Paid parental leave

    We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • Save well, for now and your future

    We empower our employees to manage their financial well-being and help them plan for the future.

  • Keep learning

    Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • Be well, take time off

    We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • Support Your Community

    We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.