FAQs
What qualifications are required for this position?
A Bachelor’s degree is required, along with a minimum of 5 years of banking or contact center operation experience and 3-5 years of supervisory experience.
Is previous experience in operations necessary?
Yes, candidates should have a minimum of 5 years of banking or contact center operation experience.
What are the key responsibilities of this role?
Key responsibilities include overseeing high-performing operation teams, measuring and driving continuous improvement of key metrics, managing risk, collaborating with other areas, and driving process improvements.
Will there be opportunities for professional development?
Yes, the role involves providing leadership, coaching, and professional development to direct reports and their teams.
What skills are essential for success in this role?
Essential skills include excellent written and verbal communication, relationship-building, negotiating skills, and high-level proficiency with Microsoft Office.
Is shift work required for this position?
Yes, this is a 24/7 process role with flexible shift work required, including the potential for expanding hours in the future.
How important is leadership experience for this position?
Leadership experience is crucial; a minimum of 3-5 years managing other leaders is required.
Does Goldman Sachs offer support for candidates with disabilities?
Yes, Goldman Sachs is committed to finding reasonable accommodations for candidates with special needs or disabilities during the recruiting process.
What is the focus of the operations team in this role?
The operations team focuses on achieving business goals in the chat process while ensuring a world-class customer experience.
Are collaboration and stakeholder engagement part of the job responsibilities?
Yes, the role involves collaboration with multiple stakeholders to resolve potential issues impacting customer experience and business continuity.