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Asset & Wealth Operations - Knowledge Management - Analyst - Hyderabad

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Goldman Sachs

1mo ago

  • Job
    Full-time
    Mid Level
  • Business, Operations & Strategy
    Banking & Finance
  • Hyderabad, +1

AI generated summary

  • You need a degree in relevant fields, 3 years in Knowledge Management, familiarity with platforms like Service Now, excellent communication skills, and experience in instructional design and Call Center Ops.
  • You will update/create operational documents, collaborate with stakeholders for approvals, maintain knowledge management tools, and identify process improvement opportunities, requiring some overlap with US hours.

Requirements

  • Bachelor’s degree in information science, library science, business administration or related field in another field with experience creating concise, readable and user-friendly documentation
  • Minimum 3 years of demonstrable experience in a related Knowledge Management role
  • Knowledge of standard knowledge management platform e.g. Right Answers, Service Now etc.
  • Excellent written communication skills, including the ability to effectively convey financial services material with new hires and tenured colleagues alike
  • Ability to prioritize and manage multiple simultaneous projects and deadlines
  • Ability to question status quo and think through creative solutioning to ensure efficiency and appropriate risk management
  • Aptitude for building relationships and ability to communicate complex issues to a wide array of internal partners with different levels of product experience
  • Experience working in Knowledge Management platforms/systems
  • Experience with instructional design
  • Prior Call Center Operations and FinTech Services experience

Responsibilities

  • Update and/or create new procedural operations documents such as Talking Points/Chat Content, Standard Operating Procedures, Job Aids and policies
  • Work with stakeholders such as Delivery managers, product managers, Legal, Risk and Compliance for Knowledge Management documents and procedures and facilitate approvals
  • Collaborate with stakeholders such as Legal, Risk and Compliance to create and update procedures
  • Maintain central knowledge management tool in coordination with the direct line manager
  • Identify opportunities for improvement to manage and optimize Knowledge Management
  • The job requires some overlap with US working hours

FAQs

What is the main focus of the Knowledge Management Analyst role?

The main focus of the Knowledge Management Analyst role is to provide program management oversight of standard operating procedures for the Marcus Call Center, ensuring compliance and improving organizational efficiency.

What qualifications are required for this position?

A Bachelor’s degree in information science, library science, business administration, or a related field is required, along with a minimum of 3 years of demonstrable experience in a related Knowledge Management role.

Is prior experience in call center operations necessary?

Yes, prior Call Center Operations and FinTech Services experience is preferred for this role.

What are the working hours for this position?

The job requires some overlap with US working hours, indicating a need for flexibility in schedule.

What platforms will I need to be familiar with?

Familiarity with standard knowledge management platforms, such as Right Answers or Service Now, is required.

What skills are essential for this role?

Essential skills include excellent written communication, the ability to manage multiple projects and deadlines, and the aptitude for building relationships while communicating complex issues effectively.

Does Goldman Sachs offer professional development opportunities?

Yes, Goldman Sachs is committed to providing training and development opportunities to help individuals grow professionally and personally.

Is this position part of a diverse and inclusive work environment?

Yes, Goldman Sachs is committed to fostering and advancing diversity and inclusion within the workplace.

Will I be responsible for updating existing procedures?

Yes, responsibilities include updating and creating new procedural operations documents, such as Standard Operating Procedures and Job Aids.

Is there any specific experience required with instructional design?

Experience with instructional design is preferred as part of the skill set for this role.

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Goldman Sachs

Finance
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Goldman Sachs is a global investment banking, securities, and investment management firm. They offer a range of financial services to corporations, financial institutions, governments, and individuals. Goldman Sachs' primary activities include investment banking, asset management, securities trading, and providing advisory services. Their ultimate mission is to be a leading global financial institution, providing superior financial expertise and solutions to their clients. The purpose of Goldman Sachs is to help their clients achieve their financial goals, manage risk, and navigate complex markets. They aim to drive economic growth, foster innovation, and create long-term value for their clients, shareholders, and the communities they operate in. Goldman Sachs is committed to upholding the highest standards of integrity, professionalism, and client service, serving as a trusted partner and advisor in the world of finance.

Culture & Values

  • Partnership

    We prioritize collaboration and believe in the strength of the collective, creating a culture that fosters teamwork and belonging in the pursuit of professional and personal growth.

  • Client Service

    We lead with a service mindset, working to earn our clients’ trust and exceed their expectations by understanding and overdelivering on their goals.

  • Integrity

    We hold ourselves accountable to the highest ethical standards, insisting on transparency and vigilance from our people as we learn from our experiences and make decisions that instill a sense of pride in our firm.

  • Excellence

    We aspire to nothing less than excellence, striving for exceptional performance and superior results for our clients, our shareholders, and our communities.

Benefits

  • Holiday and Vacation Policies

    We offer competitive vacation policies based on employee level and office location. This is in addition to any number of statutory and public holidays as determined by each office. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

  • Financial Wellness & Retirement

    The firm provides a number of resources and offerings designed to help our employees achieve their personal financial goals. We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities — from buying a home, to navigating market volatility and investments, legacy and estate planning, tax strategies, and will preparation.

  • Health Services

    We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

  • Childcare / Family Care

    In some offices, we offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

  • Flexible Working

    Based on manager approval, the following arrangements may be available to help employees meet their personal and family responsibilities: part-time schedules, job sharing, telecommuting, and alternate hours.