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Assistant Community Manager - Palisade

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Greystar

5d ago

  • Job
    Full-time
    Junior Level
  • Business, Operations & Strategy
  • San Diego

AI generated summary

  • You must be professional, organized, responsible, resourceful, helpful, and confident. 1 year of Assistant Community Manager experience is required.
  • You will handle financial transactions, manage resident accounts, process invoices, enforce lease terms, assist with evictions, oversee move-outs, address resident concerns, supervise staff, and maintain client relationships at the Palisade community.

Requirements

  • Success Profile:
  • What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.
  • Professional
  • Organized
  • Responsible
  • Resourceful
  • Helpful
  • Confident
  • Job Requirements: 1 year of Assistant Community Manager experience

Responsibilities

  • Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
  • Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
  • Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
  • Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
  • Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
  • Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
  • Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
  • Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
  • Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.

FAQs

What software does the Assistant Community Manager use for property management tasks?

The Assistant Community Manager uses property management software such as Yardi or OneSite to complete daily transactions, financial reports, and other operational tasks.

How does the Assistant Community Manager handle resident payments and invoices?

The Assistant Community Manager collects and posts rent, fees, and other payments, processes invoices for payment, prepares bank deposits, reconciles bank accounts, and communicates with residents regarding outstanding balances.

What are the responsibilities of the Assistant Community Manager in terms of resident satisfaction and retention?

The Assistant Community Manager promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, taking appropriate action to resolve service issues, and enforcing lease terms to maximize revenue.

In the absence of the Community Manager, what role does the Assistant Community Manager take on?

In the absence of the Community Manager, the Assistant Community Manager acts as the on-site supervisor, organizing daily work, coordinating maintenance tasks, and managing the operation of the community in compliance with Company policies and procedures.

What benefits are offered to full-time Assistant Community Managers at Greystar?

Full-time Assistant Community Managers at Greystar are eligible for benefits such as medical, dental, vision, life insurance, 401(k) with company match, short-term and long-term disability, and generous paid time off, among other benefits.

A Leading, Fully-Integrated Global Real Estate Company

Real Estate
Industry
10,001+
Employees
1993
Founded Year

Mission & Purpose

Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies. Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 20,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process. Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.

Benefits

  • Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs

  • Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

  • Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

  • Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child

  • Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you