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Assistant Department Manager - Joaillerie

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Christian Dior Couture

15d ago

  • Job
    Full-time
    Mid Level
  • Paris

AI generated summary

  • You should have 3+ years of retail management experience, jewelry expertise, strong interpersonal skills, initiative, and a knack for identifying customer needs.
  • You will oversee daily operations, manage stock levels, monitor sales, ensure customer service excellence, support team development, coordinate with suppliers, and engage in marketing activities.

Requirements

  • 3+ years of retail management experience, previous experience in a managerial role
  • Expertise in Jewelry
  • Sense of initiative and commercial creativity with fashion sensitivity
  • Strong interpersonal, communication, organizational, and management skills.
  • Demonstration of initiative and ability to identify and satisfy customer needs.

Responsibilities

  • Assist in overseeing daily operations of the assigned department.
  • Ensure adherence to established procedures for ordering and transferring stock.
  • Participate in setting up and optimizing stock level usage.
  • Follow up with area managers to ensure optimal stock levels.
  • Participate in the development of purchase plans.
  • Monitor daily sales and compare against monthly and yearly targets.
  • Support the Department Manager in taking necessary actions to achieve sales goals.
  • Assist in follow-up on sales performance and provide regular updates to the Department Manager.
  • Attend managers’ meetings to review shop performance and provide feedback to the Department Manager.
  • Assist in the execution of marketing activities and promotions within the department.
  • Ensure the highest level of customer service is provided by the team.
  • Address customer needs and resolve issues to exceed their expectations.
  • Assist in managing, engaging, and guiding the team.
  • Support the Department Manager in setting objectives and budgets for team members.
  • Provide coaching and training to team members to enhance their performance.
  • Conduct regular one-on-one meetings and mentoring sessions with team members.
  • Coordinate with suppliers, contractors, logistics, and merchandising for opening, closing, and renovation activities.
  • Maintain smooth relationships with suppliers and business partners to implement partnerships.
  • Follow up on CRM activities to ensure 100% contactability and Dior Know compliance.
  • Ensure one-on-one interactions are conducted daily.

FAQs

What are the primary responsibilities of the Assistant Department Manager - Joaillerie?

The primary responsibilities include overseeing daily operations, achieving sales targets, ensuring excellent customer service, managing and coaching the sales team, and maintaining relationships with suppliers.

What experience is required for the Assistant Department Manager position?

Candidates should have 3+ years of retail management experience and previous experience in a managerial role, with expertise in jewelry.

Will the Assistant Department Manager assist in marketing activities?

Yes, the Assistant Department Manager will assist in the execution of marketing activities and promotions within the department.

What skills are required for this position?

The role requires strong interpersonal, communication, organizational, and management skills, along with a sense of initiative and commercial creativity.

Is customer service a significant part of the Assistant Department Manager's role?

Yes, the Assistant Department Manager is responsible for ensuring the highest level of customer service is provided by the team and addressing customer needs and issues.

What kind of support will the Assistant Department Manager provide to the sales team?

The Assistant Department Manager will provide coaching and training to enhance the performance of team members and conduct regular one-on-one meetings and mentoring sessions.

Does the Assistant Department Manager have to manage supplier relations?

Yes, the role involves coordinating with suppliers and maintaining smooth relationships to implement partnerships.

Are there specific tools or practices that the Assistant Department Manager must follow for CRM activities?

Yes, the Assistant Department Manager is expected to follow up on CRM activities to ensure contactability and compliance with Dior Know, as well as conduct daily one-on-one interactions.

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Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.