Logo of Huzzle

Home

Matches

Explore

Manage

Assistant Front Office Manager

image

Marriott International

4d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Dublin

AI generated summary

  • You need a high school diploma and 2 years in guest services or a 2-year degree in a related field with no experience required.
  • You will manage daily front office operations, lead staff, handle guest concerns, improve service quality, and ensure financial objectives while fostering teamwork and coaching employees.

Requirements

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

  • Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supports all day-to-day operations.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Coaches, counsels, and encourages employees.
  • Handles employee questions and concerns.
  • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
  • Guides daily Front Desk shift operations.
  • Communicates performance expectations to employees in accordance with job descriptions for each position.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
  • Strives to improve service performance.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and property occupancy.
  • Understands the impact of Front Desk operations on the overall property financial goals and objectives.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service within guidelines.
  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Implementing the customer recognition/service program, communicating and ensuring the process.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Ensures employees have the proper supplies and uniforms.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
  • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provides feedback to individuals based on observation of service behaviors.
  • Participates in an ongoing employee recognition program.
  • Conducts training when appropriate.
  • Participates in the employee performance appraisal process.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
  • Complies with loss prevention policies and procedures.

FAQs

What is the job title for this position?

The job title for this position is Assistant Front Office Manager.

Where is the job located?

The job is located at The Shelbourne Autograph Collection, 27 St. Stephen's Green, Dublin, Dublin, Ireland.

Is this a full-time position?

Yes, this is a full-time position.

What are the educational requirements for this job?

Candidates must have a high school diploma or GED with 2 years of experience in guest services or a related field, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

What kind of experience is required for this position?

Candidates should have 2 years of experience in guest services, front desk, or a related professional area.

What are some key responsibilities of the Assistant Front Office Manager?

Key responsibilities include leading daily shift operations, managing the front desk team, ensuring guest satisfaction, handling complaints, supervising staffing levels, and providing training and development to staff.

Will I be involved in human resource activities in this role?

Yes, the role involves supporting the handling of human resource activities, such as coaching and mentoring employees, providing performance feedback, and participating in employee performance appraisal processes.

What type of customer service is expected in this position?

The Assistant Front Office Manager is expected to provide exceptional customer service, aiming to exceed guest expectations and resolve any issues effectively.

Is relocation provided for this position?

No, relocation is not provided for this position.

Are there opportunities for employee recognition and career growth?

Yes, there is an ongoing employee recognition program and opportunities for training and professional development within the organization.

What company culture does Marriott International promote?

Marriott International promotes an inclusive, diverse workforce and a people-first culture, committed to non-discrimination on any protected basis.

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.