FAQs
What is the job title for this position?
The job title is Assistant Front Office Manager.
Where is the job located?
The job is located at Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa, 2076.
What are the main responsibilities of the Assistant Front Office Manager?
The main responsibilities include assisting the Front Office Manager in administering front office functions, supervising staff, ensuring efficient check-in and check-out processes, managing day-to-day operations, and enhancing guest satisfaction.
What is the required education for this position?
A high school diploma or GED with 2 years of experience in guest services, front desk, or a related area is required, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with a minimum of 1 year of experience.
How many hours is the position scheduled for?
The position is scheduled for full-time hours.
What qualities does the ideal candidate need to possess?
The ideal candidate should possess strong interpersonal and communication skills, the ability to lead and encourage team members, and a commitment to guest satisfaction and financial performance.
What is the company's stance on diversity and inclusion?
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, free from discrimination.
Does the Assistant Front Office Manager have any supervisory responsibilities?
Yes, the Assistant Front Office Manager supervises and manages employees, overseeing day-to-day operations and ensuring staff duties are performed in their absence.
What kind of projects might the Assistant Front Office Manager handle?
The Assistant Front Office Manager may implement customer recognition/service programs, monitor compliance with front office policies, and develop corrective action plans based on guest satisfaction results.
Is previous experience in hospitality necessary for this role?
Yes, previous experience in guest services or related areas is necessary, as outlined in the qualifications for the position.