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Assistant Front Office Manager (m/f/d)

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Frankfurt

AI generated summary

  • You should have hotel management training, experience, fluent English, a knack for inspiring staff and guests, city knowledge, and a candid approach to mistakes while showcasing your character.
  • You will manage team resource planning, ensure duty rosters are fair, oversee reception processes, and assist colleagues during busy check-ins while adapting to sudden changes.

Requirements

  • You’ve completed a course of training in the hotel business, gained some management experience and can speak English fluently
  • You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve
  • You’re a doer – and even if you do it wrong sometimes, you openly admit it
  • You’re not just bringing your abilities, but also your character

Responsibilities

  • You’ll take care of resource planning, manage the team, and support your colleagues’ development in collaboration with the Front Office Manager.
  • You’ll make sure that the roster of duties is completed fairly, on time and with an eye on business.
  • You’ll make sure things run smoothly when guests arrive at the hotel reception, and that the admin processes for the team run perfectly.
  • You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.

FAQs

What are the working hours for the Assistant Front Office Manager position?

The position operates on a 4-day workweek, meaning you will enjoy 3 days off every week.

Is experience in the hotel industry required for this role?

Yes, a course of training in the hotel business and some management experience are required.

What language skills are needed for this job?

Fluency in English is required for the Assistant Front Office Manager position.

What kind of team culture can I expect at 25hours hotels?

You can expect a friendly, informal culture with flat hierarchies, where teamwork and collaboration are highly valued.

Are there opportunities for professional development?

Yes, you will manage your team and support their development in collaboration with the Front Office Manager.

What kind of employee benefits do you offer?

Benefits include working only 4 days a week, free stays at 25hours hotels for up to 10 nights a year, generous discounts at Ennismore bars and restaurants, and various offers from cooperation partners.

Is part-time employment an option for this position?

Yes, we are open to part-time employment, mini-jobs, and any other adjustments to reconcile personal situations with work.

How does the company encourage team bonding?

The company hosts hilarious staff parties and encourages a fun atmosphere among team members.

Travel & Leisure
Industry
501-1000
Employees
2005
Founded Year

Mission & Purpose

25hours Hotels is a hospitality brand offering unique, design-driven hotels in major cities across Europe and the Middle East. Their mission is to create unforgettable experiences through distinctive, locally inspired designs and exceptional service. They aim to connect guests with the essence of each location while providing a fun, relaxed atmosphere. Their purpose is to redefine the hotel experience by blending creativity, comfort, and local culture into every stay.