FAQs
What are the primary responsibilities of the Assistant IT Manager?
The primary responsibilities include overseeing day-to-day ICT operations across hotel sites, leading IT strategies for multi-property coordination, troubleshooting technical issues, managing network infrastructure and security protocols, tracking IT assets, and ensuring compliance with industry standards and internal policies.
What qualifications are required for the Assistant IT Manager position?
The ideal candidate should have 3-5 years of IT operations experience, including 2+ years in a hospitality-focused role, and preferably hold certifications such as ITIL, PMP, or CISSP.
Is experience in the hospitality industry necessary?
Yes, at least 2 years of experience in a hospitality-focused IT role is required to be considered for this position.
What technical skills are needed for this position?
The candidate should have a strong grasp of network architecture, cloud services, and security standards, as well as familiarity with PMS, POS, and guest-facing technology platforms.
Will the Assistant IT Manager need to train non-technical staff?
Yes, the role includes the responsibility to train non-technical staff on key systems and tools.
Is hands-on experience with AV and telecommunications important for this role?
Yes, hands-on experience with AV, telecommunications, and Wi-Fi infrastructure in hotel settings is essential for the Assistant IT Manager position.
What is the reporting structure for this role?
The Assistant IT Manager will report to the IT Operations Manager.
Are there opportunities for further training or certification in this role?
While not explicitly mentioned, joining a forward-thinking team could provide opportunities for further training and professional development in the latest technologies.