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Assistant Loss Prevention Manager

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Marriott International

26d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Facilities Management
  • Abu Dhabi

AI generated summary

  • You need a high school diploma or G.E.D., 2 years of relevant experience, and at least 1 year in a supervisory role. No specific license or certification is required.
  • You will patrol the property, assist guests, conduct safety inspections, monitor security systems, manage emergencies, defuse disturbances, and support employee training while maintaining professionalism.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 2 years of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience.
  • License or Certification: None

Responsibilities

  • Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.
  • Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the location of the Assistant Loss Prevention Manager position?

The position is located at The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates.

What is the work schedule for this position?

The Assistant Loss Prevention Manager position is full-time.

Is this position management-level?

No, this position is classified as non-management.

What are the primary responsibilities of the Assistant Loss Prevention Manager?

The primary responsibilities include patrolling the property, securing rooms, assisting guests with room access, conducting safety inspections, monitoring security systems, responding to emergencies, and ensuring compliance with policies.

What qualifications are preferred for this position?

A high school diploma or G.E.D. equivalent, at least 2 years of related work experience, and at least 1 year of supervisory experience are preferred.

Is any specific licensing or certification required for this role?

No specific licensing or certification is required for this position.

What qualities are emphasized in the company culture?

The company emphasizes a diverse workforce, inclusive culture, teamwork, empowerment, and a commitment to exceptional guest service.

Will I receive training for this position?

Yes, assistants in this role will assist management in training, motivating, and coaching employees.

What should I expect in terms of physical requirements for this job?

Employees should be prepared to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds, as well as engage in activities requiring standing, walking, running, and navigating various surfaces for extended periods.

What does the company mean by "Gold Standards"?

The "Gold Standards" of The Ritz-Carlton refer to the foundational principles that guide the daily operations and service excellence expected from employees within the brand.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.