FAQs
What type of experience is required for the Assistant Manager position?
Life and Annuities experience is mandatory for this position.
Is there a specific educational qualification required?
Yes, a graduate degree is required, along with knowledge of computer literacy, including MS Office and domain knowledge.
What is the expected years of experience for this role?
Candidates should have 2 to 10 years of relevant experience.
What are the primary responsibilities of the Assistant Manager?
The primary responsibilities include maintaining business continuity, ensuring consistent service delivery, monitoring transactions, coaching team members, handling escalations, and ensuring compliance with internal policies and procedures.
What skills are essential for this position?
Essential skills include strong verbal and written communication, decision-making ability, team handling, and a commitment to drive for targets.
What kind of internal interactions will the Assistant Manager have?
The Assistant Manager will interact with the Manager for discussions about team performance trends, employee satisfaction (ESAT), challenges, and resolutions.
Are there any specific compliance requirements for this role?
Yes, the Assistant Manager must ensure compliance with internal policies and procedures, external regulations, and information security standards.
Will the Assistant Manager be involved in coaching and feedback processes?
Yes, the Assistant Manager is expected to provide coaching and feedback to team members to help them improve their performance.
Is client interaction a part of the job?
Yes, the Assistant Manager will have client interaction when required at the level of Supervisors.
What attributes are valued for the Assistant Manager role?
Attributes like assertiveness, agility, resilience, empathy, and flexibility towards client and team member needs are highly valued for this role.
Are there any audits that the Assistant Manager will need to prepare for?
Yes, the Assistant Manager will collect and provide data required for various audits.